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Instructor Scheduling Agent - Winter 2021-22

Company: Deer Valley Resort
Location: Provo
Posted on: November 22, 2021

Job Description:

Description PURPOSE OF POSITION: Assign/coordinate daily and next-day lesson assignments, scheduling, and activities for Ski Instructors. Ensure daily activities are accurately accounted for from beginning to end. Phone work required.


* Minimum 18 years of age * Excellent communication and guest service skills * Available seven days a week, typically working four days at 8-10 hours per day * Computer proficient; able to type 35 wpm; MS Word and Excel applications * Ability to multi-task, detail-oriented, and attentive to follow through * Organized, motivated, and able to maintain a positive, calm attitude during high-stress periods


* Coordinate Ski Instructors daily scheduling, including but not limited to, getting all lesson information from the guest to the instructor, entering all lesson information into the system, updating all daily reports, monitoring the inventory for current days and next days assignments, and following up with the instructor and guest requests * Communicate and work closely with the Reservations and Sales departments regarding all ski lessonrequests and unassigned lessons * Communicate and support the On-snow Supervisors with their specific ski programs, as well as assisting them with questions and reports; operate a two-way radio device * Handle instructor phone calls regarding lesson information and questions * Navigate the flaik application on handheld and desktop computer * Assist with class management procedures such as modifications, tracking, and electronic report cards * Clean and stock stations at Daily Scheduling desk and Staging Area on a daily basis * Perform all other assigned duties and responsibilities when appropriate


* Exemplify a strong work ethic * Function as a team player * Interact with members of Skier Services peer group, instructors, agents, and supervisors in a positive and professional manner * Interact positively with other Deer Valley Resort employees * Communicate any suggestions or concerns to a manager in a timely manner * Speak and act professionally while on duty * Support/follow Deer Valley Resort policies and procedures and Deer Valley Employee Handbook guidelines * Be a good example to those around you with a positive, supportive attitude

DATES OF EMPLOYMENT: Mid-November to mid -April Requirements

Keywords: Deer Valley Resort, Provo , Instructor Scheduling Agent - Winter 2021-22, Education / Teaching , Provo, Utah

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