Technical Support Engineer II 210521

Company: Ellie Mae Inc
Location: Provo
Posted on: April 1, 2021

Job Description:

Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae's technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit --- EllieMae.com to learn more. Provide tier 2 technical customer support for specific areas of system DUTIES AND RESPONSIBILITIES

• Work with customers to resolve specific technical issues
• Troubleshoot problems, working with development team, to determine both cause and optimal solutions
• Communicate clearly and regularly with customers regarding issues; also communicate with development team when system modifications are required.
• Stay current with system changes that will affect customers and functionality of the system
• Seek to find solutions to common customer issues, proactively propose solutions ahead of customer needs. JOB SPECIFICATION
  • Excellent customer service skills of communication
  • Sound technical knowledge of assigned system functionality
  • Familiarity with system tools for troubleshooting and monitoring
  • Ability to learn, collaborate and work well with others
  • Excellent written and oral communication skills, time management skills with the ability to multi-task and work independently, without close supervision #LI-BF1 Ellie Mae is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are encouraged to apply. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Keywords: Ellie Mae Inc, Provo , Technical Support Engineer II 210521, Engineering , Provo, Utah