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Sr. Director Finance and Analytics

Company: Vivint
Location: Provo
Posted on: April 3, 2021

Job Description:

Vivint Smart Home is aware of and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who Are We: Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.7 million customers. Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is--the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies." The Role: Essential Functions/Responsibilities:

  • Serve as Finance and Analytics leader, advisor and "hands-on" business partner to the Senior VP of Customer Excellence.
  • Support business growth through all sales channels and ensure our operations are scaling appropriately through sound financial analysis and analytics reporting/forecasting.
  • Help make the Customer Excellence team a profit center by increasing sales to the existing customer base without compromising service levels and cost.
  • Lead preparation of the annual financial budget and financial forecasts (as necessary) for the Customer Excellence team.
  • Lead the analysis and discussion of the period performance and trends and help drive the organization to find ways to hit or improve on targets.
  • Help define the right operational measures that can be tracked and improved and can directly improve the performance of key stakeholders and improve the financial performance of the Company.
  • Lead top-notch analysis to identify key trends or potential opportunities to drive improvement.
  • Lead special financial and business-related analysis and work with other departments in preparing analyses.
  • Help define, build, and monitor the operational reporting analytics suite - includes reporting for senior leaders down to the scorecards used to coach front-line service agents.
  • Lead the analytics prioritization and strategy with the operations partners to ensure the organization is getting the greatest return on the analytics resource investments. Required Skills:
    • Strong team player with a detailed understanding of financial budgeting and forecasting concepts and modeling
    • Advanced business case analytic skills
    • Executive-level presentation and PowerPoint skills
    • Strong critical thinking skills, with an ability to identify trends in financial and operational data and develop creative solutions to address negative trends
    • Ability to organize and analyze large datasets
    • Ability to define what operational and financial reporting is required to improve business outcomes
    • Excellent written and oral communication skills, including the ability to effectively communicate with senior management
    • Ability to manage multiple priorities in a fast-paced environment
    • Strong team leadership and coaching skills Required Experience:
      • Minimum of 7 years of experience in operational finance or analytics with increasing responsibilities of leadership
      • CMA/ MBA / CPA Preferred
      • Good understanding of GAAP and financial statements
      • Good understanding of analytics tools (SQL, Tableau, Data structures) Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. What you will be working on: We are looking for top-notch Finance & Analytics professionals to join Vivint and help lead the next exciting phase of the Company's transformation and growth. Reporting to the Vice President of Finance, Operations, this Sr Director of Finance & Analytics will be responsible for partnering with the Senior Vice President and the rest of the Customer Excellence team to help scale the organization for growth while maintaining high service levels and operating efficiencies. We expect this role to include the management of direct reports. Who you will work with:
        • SVP Operations - Customer Excellence
        • Operations Directors
        • Finance & Analytics leadership across operations, sales, innovation, and G&A What we're looking for:
          • Results-oriented leader with the ability to identify data trends in the operational or financial data, create actionable plans with the operational partners, and partner with the operations leaders to implement & track the improvement efforts Why Vivint:
            • Paid holidays and flexible paid time away
            • Your choice between Mac or PC
            • Employee pricing on smart home products
            • Casual dress code
            • Onsite health clinic
            • Medical/dental/vision/life coverage What We Stand For: Honesty and Integrity Come First Do the right thing Customer Obsession is Our Advantage A relentless passion to serve the customer Innovation is Essential Today's innovation is tomorrow's lifeblood We Win Together Individuals win games: teams win championships Exceptional is Expected Talk is cheap: create value, not just motion We Give Back Helping people is core to our DNA Find out more about what it's like to work here: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active-- Vivint-- employee, please apply through Workday by searching "Find Jobs". Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company's World's 50 Most Innovative Companies. The company is--the largest tech employer in Utah, the state's #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com . Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers.--Now more than ever we appreciate the importance of coming together to protect families and their homes.--Some--of these measures--that relate to candidates--include virtual interviews, and work-from-home opportunities. We value you as a candidate--and--hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times.--Thank you.

Keywords: Vivint, Provo , Sr. Director Finance and Analytics, Executive , Provo, Utah

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