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Assistant Manager - Sundance Mountain Outfitters

Company: Sundance Mountain Resort
Location: Provo
Posted on: September 23, 2022

Job Description:

Job Title: Sundance Mountain Outfitters (SMO) Assistant ManagerDepartment: Sundance Mountain OutfittersReports To: SMO ManagerRate of Pay: $18.00 - $23.00/hourShift: Full Time Year-Round. Variable shifts. Weekends, Holidays, and Special Events are required based on business needs.SUMMARY: The SMO Assistant Manager works collaboratively with the SMO manager to create a positive guest experience in two high-volume seasonal rental/retail operations ensuring Sundance guiding principles brought to life in all aspects of culture and operations. The SMO Assistant Manager must be creative, outgoing, confident, and driven to execute the SMO merchandising plan.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Provide a motivating presence at the busiest times to support the employee and guest experience.Consistently refine operations, create new offerings, and enhance the guest experience. Contribute to the development of a dynamic retail experience.Curate products that fit with the Sundance vision and brand. Create a strategic plan for winter and summer rental programs.Assist during monthly leadership meetings.Maintain an efficient, organized, and clean shop and retail environment.Display confidence in all aspects of rental and retail operations.Assist with SMO monthly Profit & Loss (P&L). Produce monthly reports outlining successes, what needs improvement, and plans moving forward. Thrive under stressful business levels. Assist with periodic employee reviews and goal setting evaluations with your leadership team. Create a tracking system such as Employee Performance Logs.Assist executing constructive end of season employee performance reviews.Ensure consistent adherence to all liability procedure and protocols.Coordinate with IT for seasonal updates of InfoGenesis and continual pricing changes etc. Work closely with accounting office for invoice processing, vendor management, and daily financial reports.Work with sales, concierge, and other departments to coordinate various group needs and to enhance cross promotion.Assist with representing SMO in weekly Marketing meetings to help promote SMO and Mountain activities. STAFF DEVELOPMENTAnticipate operational needs and manage employees to execute a plan for success.Assist with hiring exceptional staff and coordinate with Human Resources on necessary hiring paperwork. In the absence of the manger, oversee a staff of 20 employees working closely to develop staff in all aspects of their position. Provide consistent and focused departmental and daily training for staff.Assist with and maintain a training program to facilitate training documentation such as Training Tracker.Hold staff accountable to SMO service standards, operational expectations, and standards.Engage and train staff to uphold and live the Sundance service standard.Assign tasks to employees to keep them busy during slower periods. Assist in managing schedules, employee punches, and other attendance programs.Assist managing staff labor through Ready Set Work and Isolved avoiding overtime and ensuring budgets are honored. Help staff in InfoGenesis operations and policies and procedures.Lead and motivate employees.Create learning and training opportunities for employees to gain further industry knowledge.Develop positive employee and guest relationships by exhibiting exceptional guest service skills.Handle guest and employee complaints quickly, efficiently, and professionally.Personally embrace the Sundance Guiding Principles and lead the staff in doing the same.Provide constant leadership and management for all SMO staff.Share the Sundance story of land preservation and environmental commitment as the occasion arisesImplement and maintain an effective recycling program for staff and guests.RENTAL & SERVICESWork closely with the Director of Risk Management to update and manage waivers.Work closely with Mtn. Guard to ensure all policies & procedures are within industry standards.Ensure equipment inspection is documented.Assist in updating and running Wintersteiger software for rental equipment. Exhibit a high level of technical knowledge on rental equipment and services.Oversee and document all warranty and repair issues relating to rental inventory.Assist with ordering all necessary parts to maintain inventory and service levels for each season.Competently perform and train staff on best repair and maintenance practices for bikes, skis, and snowboards.Maintain an effective and accurate post-accident equipment evaluation process in coordination with Ski Patrol. Assist with pre-season and in-season inspection of rental equipment according to manufacturer recommendation.Ensure Mtn. bikes post ride inspection and documentation are in line with industry standards.Assist with pre-season ordering of all rental equipment for both winter and summer operations.Coordinate winter ski programs with Ski School to include pricing, sizing, rental etc.Certify seasonally on bindings based on manufacturer indemnification regulations. Ensure all staff have annual binding certifications and training prior to working.Be constantly evaluating rental flow and look for greater efficiencies within your operationsAssist in overseeing the day locker program through Tiburon.RETAILWork closely with the Director of Retail to create an overall retail strategy.Create impactful retail displays that fit the SMO dcor and ambiance demonstrating a powerful eye for merchandising.Keep the retail floor and storage area clean, organized, and well stocked. Effectively cross and up-sell customers and train staff on how to do the same. Exhibit a high level of technical knowledge on hard and soft goods.Schedule clinics with vendors to ensure staff knowledge and confidence in products offered.Have a strong eye to recognize and create product plans to determine product with higher turnover rates. Manage shrinkage by managing theft, expiration dates, enforce return policy, exchanges, etc. Review daily sales reports for accuracy and to closely and monitor discounts, voids, etc. Be actively engaged in managing sales goals.Assist with product recommendations based on sales.Submit bi-monthly commission sheet for staff.Assist with managing inventory for two locations: Sundance Mountain Outfitters and Sundance Mountain Outfitters 2.0.Ensure all inventory reports and physical inventories are executed appropriately and on time each month/quarter.Work with IT to ensure accurate and up to date POS interaction for all hot keys.Follow protocols for receiving product.Proficiently use Yellow Dog Software to create PO's, receive product, generate invoices, and perform physical inventories. Be organized and detail oriented to ensure accurate inventory counts, invoicing, etc. Help oversee quarterly inventory and ensure accurate counts. Consistently produce all monthly and quarterly reports on time. Assist with the annual retail budget as it relates to revenue, cost of goods sold, labor and costs. Manage the seasonal nature of the business and effectively inventory and store seasonal items in between seasons. Assist in placing of orders for pre-season and in season inventory management. Be actively engaged with the Retail Committee in developing logo products resort wide.Listen to guest requests and implement when appropriate. Assist to ensure all purchases have appropriate approvals.Establish and maintain good relationships with representatives and industry partners. Act appropriately and with the best interest of Sundance in mind when dealing with reps & salespeople.Assist other departments with meeting their uniform needs.Be constantly innovative.ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TOEmbrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.Work with a broad based constituency and provide excellent service to all internal and external guests.Demonstrate cooperative behavior with colleagues and supervisors.Keep information confidential as directed in the confidentiality agreement.Support and comply with all Sundance policies, procedures, and standards.Protect Sundance assets.Be a positive ambassador of Sundance inside and outside of work.ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wildlife habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.SUPERVISORY RESPONSIBILITIESManages a staff of -20 employees & leadersCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.DRESS CODESundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard: All aspects of the Personal Appearance policy (SPL#50) must be in compliance.Operational managers are required to wear nametags at all times while on duty.Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).Blue jeans are permitted.Men's shirts must be tucked in.Appropriate skirt length is from the knee to the ankle.A tailored fit is required of all clothing.Tank tops, halter tops tube tops, and spaghetti straps are prohibited. Sleeveless shirts are permitted for females.Bare midriffs are prohibited.Proper footwear for your department is required.Dress sandals are permitted for females.Flip flops are prohibited in all areas.Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)Fashion sneakers are allowed within department approved parameters.If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos. If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.If your department allows beanies, they must be in good condition and Sundance branded.Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.AccommodationsSundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.DISCLAIMER This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MANAGEMENT SKILLSFinancial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals.Ability to manage change effectively.Ability to conceptualize and implement the Sundance guiding principles.Provide leadership to position Sundance to achieve its vision.Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.Clear concise written and verbal communication skills.Ability to sell concepts and ideas to management, peers, and employees.Build morale and spirit.Instill a guest service attitude in all employees.Instill a "can-do" attitude in all employees.Excellent time management skills.Follow, support and enforce company policies and procedures.Excellent problem resolution skills.Assume responsibility and accountability for self and employees.Ability to quickly evaluate alternatives and decide on a plan of action.Think creatively.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Customer service experience is a must. TECHNICAL/COMPUTER SKILLSMust possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail.Proficient in InfoGenesis, YellowDog, SmartWaiver, & WintersteigerCERTIFICATIONS, LICENSES, REGISTRATIONSMust become binding certified each season based on manufacturer indemnification regulations. Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variablesPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able to see and interact with guests and give out correct ticket.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.OTHER QUALIFICATIONSMust be 21 years of age or older

Keywords: Sundance Mountain Resort, Provo , Assistant Manager - Sundance Mountain Outfitters, Executive , Provo, Utah

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