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Territory Technical Sales Manager -Salt Lake City

Company: Rinnai America Corporation
Location: Provo
Posted on: November 15, 2022

Job Description:

Rinnai: Creating A Healthier Way of LivingRinnai America is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes "yank the tank" and convert to an efficient, endless supply of hot water and are proud to be the only tankless water heating manufacturer in the US, with the start of its first production facility in Georgia. We aim to do this by a commitment to our employees, with a strong, accountable culture and a practice of giving back to our communities.Rinnai America Corporation (RAC) is looking for RAC-STARS! We are conducting a TOP TALENT search for a Territory Technical Sales Manager. Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. ROLEImplementation of sales and technical product service strategies to ensure achievement of sales targets and service network objectives within a pre-defined area of responsibility. The technical sales manager will provide support for all segments with a focus on both commercial and residential. The position will provide product trainings, development and education of our dealer network, A&E strategy development, and field support of key project opportunities across all product categories. RESPONSIBILITIESSALES MANAGEMENT

  • Responsible for achieving sales targets, strategies, and tactics for a specified territory
  • Responsible for achieving training and dealer development goals within the specified territory
  • Responsible for conducting and/or coordinating ongoing comprehensive product and sales training to all channel partners to include distributors, contractors/dealers, manufacturer representatives, engineers, architects, designers, builders, and others as prescribed by Regional Sales Director
  • Assist in the development of new business opportunities in all sales channels to include, but not limited to, Residential New Construction, Commercial, Energy and Heating
  • Responsible for the promotion of the Rinnai product at various trade shows, "lunch and learns", counter days, etc.
  • Develop and Execute an Architect &Engineering Strategy conducting "lunch and learns" in order to gain project specifications in assigned geography.
  • Provide on a quarterly basis a detailed account of all training, competitive intelligence, product requirements, and pertinent information as prescribed by Regional Sales Manager and as outlined the Market Summary Document Template
  • Travel to support sales targets and responsibilities. Time and expenses to be managed based on needs and expectations of specified area
  • Assist in the preparation of annual and monthly sales forecast
  • Implement all strategies and tactics as prescribed by Regional Sales Manager
    SERVICE MANAGEMENT
    • Establish and manage an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
    • Negotiation of all labor rates for authorized service agreements within the region of responsibility
    • Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
      • Provide ongoing technical training to customers, Installers, and authorized Service agents
      • Provide support, as needed, in addressing and resolving escalated field product performance issues
      • Serve as liaison between the field and Rinnai's Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
      • Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
      • Interface with local code officials to address and work through identified code issues
      • Represent Rinnai on off site visits and/or liability investigations as required.
      • Maintain company provided tools, equipment, and property.
      • Awareness and compliance of Company Policies and Procedures
      • Maintain company provided tools, equipment, and property. REQUIREMENTS:KNOWLEDGE
        • Minimum 3 years of sales and sales management experience
        • Industry knowledge including but not limited to Plumbing, HVAC, Residential New Construction, Commercial, and Energy.
        • Aggressive and seasoned in sales development, management, and direct selling with quantified results.
        • Proficient use of Word, Excel, PowerPoint, and various web-based tools.
        • Understanding of the changing marketplace and ability to adapt to change
          SKILLS
          • Positive, sales-oriented personality
          • Strong team player
          • Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
          • Must be a self-starter with the ability to work both individually and in a team environment.
          • High degree of technical and analytical skills. Must be able to support products with specific technical ability.
          • Strong technical / customer service orientation/ work ethic ABILITIES
            • Ability to multi-task and build effective relationships with various levels of business partner, customers, or teams.
            • Ability to lift up-to 75 lbs.
            • Up to 30% travel outside of territory
            • Ability to safely operate company provided tools, equipment, and property.
            • Professional approach; confidence in dealing with people
            • Commitment to achieving established business goals
            • High level of personal integrity and honesty
            • Team player, able to operate with a great deal of independence RESULTSOBJECTIVIES
              • Annual Sales Budgets
              • Annual Training and Dealer Development Targets
              • Quarterly review of progress
              • Development of new business opportunities
              • Development of sales channel through product knowledge and training REGIONAL MANAGEMENT SUPPORT
                • Accuracy and functionality of pricing/discounting proposals submitted to Regional Sales Director
                • Accuracy and adherence of forecasting efforts
                • Provide ongoing, effective, and timely sales and technical training on all product categories sold by Rinnai
                • Provide appropriate support in identifying and addressing field product performance/quality issues. This will include support in resolving escalated customer issues and interacting with Rinnai's Engineering group in gathering necessary information on potential product performance/quality issues
                • Provide appropriate support, as needed, in assuring the successful completion of major product installation projects
                • Ensure equipment, tools, and property provided by Rinnai are used and maintained to an acceptable level ADMINISTRATION
                  • Deliverables submitted consistently by due date OTHER
                    • Meets Rinnai's ethical standards
                    • Demonstrates a consistently satisfactory disciplinary history BENEFITS
                      • Medical, Dental, and Vision
                      • Flexible Spending Account (FSA) options for Medical and Dependent Care
                      • Paid Time Off (PTO), Floating Holidays (FH)
                      • Paid Holidays
                      • 401(k) Plan with Company Match
                      • Company Paid Life Insurance
                      • Voluntary Life Insurance
                      • Short- and Long-Term Disability
                      • Professional Development
                      • Tuition Reimbursement
                      • Annual incentive plan (AIP)
                      • Referral Bonuses
                      • Paid Volunteer Community Service Day
                      • Tobacco and Drug-Free Campuses

Keywords: Rinnai America Corporation, Provo , Territory Technical Sales Manager -Salt Lake City, Executive , Provo, Utah

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