Bilingual Medical Receptionist - Part Time
Company: Mountainlands Community Health Center Inc
Location: Provo
Posted on: June 18, 2022
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Job Description:
Description:
Job Title: Medical Receptionist
FLSA Status: NE
Reports to: Front Desk Supervisor Last Revised: 01/24/2020
Supervises: N/A
Job Summary: The Medical Receptionist ensures patient appointments
are appropriately scheduled, rescheduled, or canceled, depending on
the needs of the patients. Responsibilities include entering
patient information into the data system, answering patients'
questions, and arranging referrals to other medical or dental
specialists. The successful receptionist will be able to organize
and maintain patient waiting areas as well as front-desk areas.
Ultimately, a top-performing Receptionist will perform all duties
in a compassionate and timely manner that ensures practice
efficiency.
Job Qualifications
Education
High school diploma or GED required; for dental responsibilities:
dental assistant or x-ray certification preferred.
Experience:
One (1) year experience with customer service tasks preferred.
Computer skills and software aptitude required.
Communication and strong compassionate customer service skills
required.
Multi-line phone proficiency required.
Insurance coding and medical or dental terminology preferred.
Ability to maintain confidentiality, patient records, manage
multiple schedules, and ensure patient information is complete and
up to date is required.
Must be able to work the following schedule:
Monday 1pm -8pm
Tues-Wed-Thurs 1pm-7 pm
Friday 1pm-5 pm
Language:
Bilingual: English/Spanish, required
Additional Requirements/Licenses/Certifications:
Current personal immunization records, along with any required
maintenance.
Ensure confidentiality, integrity, and availability of all HIPAA
(created, received, maintained, or transmitted).
Must be able to use proper grammar (reading, writing and in
speech).
Must have reliable transportation.
Travel: Minimal, as required.
Knowledge, Skills, and Abilities:
Ability to display a professional appearance and demeanor.
Ability to follow all MCHC policies, procedures, standards,
specifications, guidelines, actively participate and attend
employee meetings and complete required training programs in a
timely manner.
Ability to promote, work, and act in a manner consistent with the
mission of MCHC.
Ability to communicate and collaborate with team members to ensure
superior results and team success.
Demonstrable verbal and written communication skills.
Ability to think and act independently to find solutions. Must
manage multiple priorities simultaneously.
Is task and deadline oriented.
Ability to take on ownership of assignments and communicate status,
issues, etc., and follow-through to completion.
Essential Duties/Responsibilities
DESCRIPTION
Greets and welcomes patients, performs all check-in tasks including
verifying income, updating patient information (including updating
all forms related to HIPAA, Patient Responsibility, etc.),
collecting copays, and guiding patients to the waiting area. May
also need to assist patients with the information forms.
Responsible for answering phone calls to schedule, reschedule,
schedule follow-up appointments, provide reminder calls (includes
leaving applicable messages), and manage cancelled appointments. Is
responsible for verifying methods of payment and collecting payment
as needed.
Responsible for calling insurance companies to verify insurance and
determine if patients are required to make co-payments. Makes sure
that the insurance information is updated in the chart
correctly.
Creates patient case records (e.g., current medications, clinical
questions, etc.).
Prepares patients' charts and daily schedules for dental staff (if
applicable) and performs general office duties, such as answering
phones, photocopying, filing, faxing documents, sending medical
and/or dental records, stock office supplies, and keeping the front
desk areas clean and organized.
Performs other duties as assigned.
Working Environment and Physical Activities
This job is performed in a professional office environment. This
role routinely uses equipment related to their specialty
(computers, etc), as well as standard office equipment such as
phones, photocopiers, filing cabinets, etc.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
The employee must regularly lift and/or move up to 10 pounds,
frequently lift and/or move up to 25 pounds.
Specific vision abilities include close, distance, and peripheral
vision, as well as depth perception and ability to adjust
focus.
While performing the duties of this Job, the employee is regularly
required to sit and talk or hear. The employee is frequently
required to stand; walk; use hands to finger, handle, or feel and
reach with hands and arms. The employee is occasionally required to
climb or balance; stoop, kneel, crouch, or crawl.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
PM20
Requirements:
PI180769440
Keywords: Mountainlands Community Health Center Inc, Provo , Bilingual Medical Receptionist - Part Time, Healthcare , Provo, Utah
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