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Housekeeping Supervisor $18hr

Company: Sundance Mountain Resort
Location: Provo
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Title: PM HOUSEKEEPING SUPERVISOR Department: HousekeepingReports To: Executive HousekeeperRate of Pay: $18.00/HourShift: Full-Time, Year Round Benefited Position MUST BE AVAILABLE WEEKENDS & HOLIDAYS Typical shift is 8 hours, between 2pm - 12am. (varies with business demands) SUMMARYLead a professional afternoon/evening cleaning crew to maintain a sense of arrival for all guests in public areas, offices, and rooms as needed. Assist Executive Housekeeper and Assistant Housekeeping Manager with all services needed to maintain cottages, mountain homes, housekeeping closets and public areas according to resort standards.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Review events for the day to determine nightly cleaning schedule ensuring public area restrooms are attended as needed based on anticipated volume of usage. Follow up with the front desk for any room moves, guest issues and recovery to enhance the guest experience.Assist with cleaning lodging units or mountain homes as needed.Conduct room inspections when there are any changes for guest arrivals past 4:00 pm.Learn how to open and close SMS to update room status when there are changes past 5:00 pm. Keep communication flowing from the AM shift management and supervisors.Answer phone calls from guests regarding requests, room issues, room moves and communicate with other departments to assist guest needs and for a better guest experience.Ensures all evening services are performed to standard by following up with the team in public areas, houseperson duties and turn down service.Check in and out keys and radios from the safety office.Check in/out Sundance vehicle following Sundance vehicle safety guidelines.Supervise all employees in assigned sections.Ensure all closets and storage areas are clean and stocked.Ensure cleanliness of all common areas and ensure amenities are stocked in common area storages and common area restrooms.Delegate public area cleaning duties to available evening staff and perform inspections of completed work, making sure checklists have been completed before the end of shift.Ensure garbage, recyclables, and linen are picked up as needed.Ensure staff follows Sundance Housekeeping protocols for cleanliness and safety.Communicate problems and requests in need of attention to other departments in a timely manner.Review the Turndown Report twice per shift and assign rooms to turndown attendants.Delegate work evenly to room turndown attendants and housemen.Perform turndown inspections and train on turndown policies/presentations, per turndown checklists and SOPs.Ensure guest requests are accommodated within 10 minutes of contact and effectively communicate any delays if necessary.Communicate to PBX when a guest request has been completed.Safely transport team members and equipment to assigned areas according to housekeeping standards.Ensure each employee is wearing a neat and complete uniform in compliance with the Sundance and Housekeeping appearance policies.Ensure keys and radios checked out have been returned to safety.Complete an End of Shift report (EOS) identifying challenges and/or items requiring manager attention.Ensure all housepersons/turndown attendants clock in/out at scheduled times unless otherwise instructed by the Executive Housekeeper.Coach employees on prioritizing duties and completing duties to the Sundance standard. Provide constructive feedback on performance based on inspection evaluations, praising employees, addressing complaints, resolving problems. Promote a positive work environment by showing employee appreciation, administering constructive criticism in a professional and sensitive manner. Use critical thinking to resolve problems. Encourage and motivate employees, maintain a positive attitude despite adversity to promote strong morale. Report performance or insubordination issues to Management for resolution and/or discipline. Communicate any unfinished work or challenges with the PM Shift and Management to prevent unresolved problems. Attend bi-weekly progress meetings with Management as scheduled to assess performance trends. Ensure sufficient labor coverage and cover vacant shifts due to short-staffing or scheduled/non-scheduled employee absences when creating the weekly schedule. Work weekly schedule as approved by Management based on business demands. Complete all other special projects as assigned by the Executive Housekeeper.ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.Work with a broad based constituency and provide excellent service to all internal and external guests.Demonstrate cooperative behavior with colleagues and supervisors.Keep information confidential as directed in the confidentiality agreement.Support and comply with all Sundance policies, procedures, and standards.Protect Sundance assets.Be a positive ambassador of Sundance inside and outside of work.ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.SUPERVISORY RESPONSIBILITIESDirectly supervise 3-8 employees. Carry out supervisory responsibilities in accordance with organization policies and applicable laws. Interview and train employees; plan, schedule, assign and direct work. DRESS CODESundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard: All aspects of the Personal Appearance policy (SPL#50) must be in compliance.Employees are required to wear nametags at all times while on duty.Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).Blue jeans are permitted.Men's shirts must be tucked in.Appropriate skirt length is from the knee to the ankle.A tailored fit is required of all clothing.Tank tops, halter tops tube tops, and spaghetti straps are prohibited. Sleeveless shirts are permitted for females.Bare midriffs are prohibited.Dress sandals are permitted for females.Flip flops are prohibited in all areas.Tennis shoes are permitted, but must be in good repair and not too flashy.Fashion sneakers are allowed within department approved parameters.The Housekeeping Uniform consists of the following:Blue jeans or Khaki pants (without fancy embroidery)Sundance issued shirt, sweatshirt, or coat.If an additional layer of clothing is needed for warmth while on duty, it must either be Sundance issued or it must be warn underneath the uniform and not visible (except in the collar area).Hats may be worn, but must be PRE-APPROVED by the manager.AccommodationsSundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.DISCLAIMER This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and a minimum of 1 year related experience and/or training; or equivalent combination of education and experience.TECHNICAL/COMPUTER SKILLSMust possess working knowledge of internet navigation and electronic mail. Knowledge of SMS helpful. Operate radio for communication with staff.CERTIFICATIONS, LICENSES, REGISTRATIONSMust possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish (preferred). Ability to write routine reports and correspondence in both English and Spanish (preferred). Ability to speak effectively before groups of customers or employees of organization in both English and Spanish (preferred).MATHEMATICAL SKILLSAbility to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee must be able to work outside in extreme weather conditions. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts, high, precarious places, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.OTHER QUALIFICATIONSMust be 21 years of age or older.

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Keywords: Sundance Mountain Resort, Provo , Housekeeping Supervisor $18hr, Hospitality & Tourism , Provo, Utah

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