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Customer Service Agent

Company: Unicity International Inc
Location: Provo
Posted on: June 14, 2022

Job Description:

Job DescriptionSalary: $14.50-16.50 DOEUnicity is a multi-level marketing company doing business globally in more than fifty countries. We provide world-class health and wellness products and a leading business platform that together Make Life Better for people worldwide. Representative Job Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.The position will work Monday through Friday and 9-5p. We currently have a hybrid work schedule where you would work from home most days of the week and may be asked to come into the office for various meetings. Customer Service Agent Qualifications / Skills:
    • Customer service
    • Product knowledge
    • Market knowledge
    • Quality focus
    • Problem solving
    • Documentation skills
    • Phone skills
    • Listening
    • Resolving conflict
    • Analyzing information
    • Multi-taskingExperience Requirements:
      • Previous customer experience preferredBenefits and perks:
        • Medical, Dental, Vision begin within a month
        • 11 paid holidays
        • Vacation
        • 401k matching
        • Employee Product Credit/Discounts
        • Reimbursement for internet, cell phone and gym/wellness activities
        • Parental leave

Keywords: Unicity International Inc, Provo , Customer Service Agent, Hospitality & Tourism , Provo, Utah

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