Support Specialist - Linux - Remote

Company: A2 Hosting
Location: Provo
Posted on: February 21, 2021

Job Description:

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:Passionate - We take pride in what we doCollaborative - We think about the team firstCustomer Focused - We are empathetic and respectfulCurious - We desire to learn and do betterAgile - We act quickly and decisively.We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:* Deliver remarkable support experiences.* Get technical and provide creative solutions for complex problems.* Go the extra mile when solving client cases. * Resolve basic to complex client issues via email, live chat, and Phone.* Learn and have fun!Here are a few areas we believe are essential to being able to succeed in this position.* Strong customer service skills.* Excellent verbal and written English communication skills.* Strong desire to grow technical skills.* Previous experience in the web hosting industry is preferred but not required.* Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).* Experience with Wordpress and other open source CMS's is preferred.* Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)* Patience and perseverance to provide exceptional technical support to non-technical users. Let's talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!* Fully remote position.* Healthy team culture and collaborative work environment.* Bonus eligibility after 90 Days.* Supportive management and team culture.* Bonus for referring friends (referral program).* Company sponsored parties, events, and conference attendance.* Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time* Paid parental leaveFor United States Based Employees we also offer:* Subsidized health insurance, dental and vision coverage.* Company-matching 401k, traditional or Roth* Short-term and long-term disability coverage* Company provided life insuranceCompensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position.Powered by JazzHRD4haqpLC8s

Keywords: A2 Hosting, Provo , Support Specialist - Linux - Remote, IT / Software / Systems , Provo, Utah