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Telephony Architect

Company: Aptive Environmental LLC
Location: Provo
Posted on: April 2, 2024

Job Description:

Location Zip Code:
Job Family:
AD - Administration, Exempt Jobs
Aptive Environmental is seeking a Telephony Architect to join the Technology Team. In this role, you will design, implement, and maintain telecommunications systems. You'll collaborate with various teams to ensure smooth communication channels, enhance system performance, and resolve telephony issues promptly.
Your responsibilities will include architecting telecommunication software and flows to improve employee and customer experiences. Staying informed about new telephony technologies is crucial for suggesting infrastructure improvements. Strong problem-solving, technical skills, and effective communication are key for success in this role.
This role will be based out of our Provo, Utah office with the option to be hybrid after the training period.
What we offer:
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities Include:
Architect IVR call flow and menu structure for efficiency.
Work with and assist data teams with integrations
Outbound call campaign management
Conduct thorough testing and maintain IVR systems.
Respond to requests received through ServiceNow and Jira sprints.
Implement security measures for phone systems.
Work effectively with team members to achieve common goals and objectives.
Maintain open and clear communication channels within the team, sharing ideas, feedback, and updates regularly.
Offer assistance and support to team members when needed, contributing to a positive and cohesive work environment.
Contribute to problem-solving efforts within the team, offering creative solutions and helping to overcome obstacles.
Required Skills:
Database integration knowledge. SnowFlake is a plus
Ability to balance independent work with team collaboration to drive projects forward.
Strong documentation skills.
Customer service awareness.
Commitment to continual personal and professional growth.
Collaborative mindset.
2-3 years of experience with telephony software. Genesys Cloud is a preferred but not a requirement.
Aptive Environmental:
Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Keywords: Aptive Environmental LLC, Provo , Telephony Architect, IT / Software / Systems , Provo, Utah

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