Field Service Specialist - Remote Salt Lake City
Company: Epson America Inc
Location: Salt Lake City
Posted on: May 5, 2024
Job Description:
The Field Service Specialist will be responsible for providing
support on Epson Professional Imaging, Industrial and Commercial
products regarding repair, usability, serviceability, installation,
training and configuration to ensure a very high level of customer
satisfaction. Ensure customer satisfaction is delivered and
minimizes the amount of down-time the customer experiences.
Supports pre and post launch activities and works to build positive
business relationships with Epson customers.The location for the
role will be remote from the Salt Lake City area.As a Field
Technical Service Specialist, you will be responsible for:
- Analyzes product failures and makes repairs to quickly return
equipment to production status either by telephone and/or on-site
repair activities
- Makes recommendations for improved equipment performance
- Documents and submits service/repair activity
- Returns parts to warehouse as necessary
- Informs customer of equipment supply items, (ink, etc.) which
require replenishment
- Performs research and assigned special projects by
Management
- Performs product installations and conducts operator equipment
production and maintenance training
- Delivers service training to service vendors and partners as
assigned by management
- Applies electromechanical, printing and color theory, including
knowledge of RIP's and the ability to create ICC Profiles with the
installation, troubleshooting and repair of equipment
malfunctions
- Identifies potential customer dissatisfaction issues and
resolves or escalates as necessary.
- Performs special research/projects as requested by Service
management Pre and Post Launch Activity:
- Assists with the creation of Installation, Service and Support
documentation
- Provides hardware, software, configuration and networking
support via telephone, email, chat and on-site at defined level on
assigned products
- Perform phone, email and chat duties as assigned by
management
- Performs customer site evaluations and product
installations
Requirements:
- Requires more than 50% travel, often on short notice (next
business day service)
- Will support customers in the Salt Lake Cityarea and
surrounding areas as well as other areas as assigned
- Provide service training to dealers and other service
partners
- 5-8 years of experience in a similar role providing advanced
product support for commercial and industrial printing
products
- Completion of program at a community college, technical or
commercial school or equivalent experience (minimum of a 2-year
program)
- Ability to troubleshoot computer hardware and software
problems
- Ability to organize and write technical reports
- Ability to read and understand product specification and
manuals
- RIP and ICC Profile experience
- Field/on-site repair experienceThe starting annual base pay for
this role is between USD $68,896and $91,977. Please note that this
position's salary range may include multiple levels. The actual
base is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market
demands. The base pay range is subject to change and may be
modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, age, national origin, disability and
protected veteran status, as well as any other characteristic
protected by federal, state or local laws.
Keywords: Epson America Inc, Provo , Field Service Specialist - Remote Salt Lake City, IT / Software / Systems , Salt Lake City, Utah
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