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Position Description Noorda College of Osteopathic Medicine
Director of Financial Aid
Overview of Position:
Under the supervision of the Associate Dean for Student Affairs,
the Director of Financial Aid oversees administration and
management of financial assistance programs, scholarships, and
financial wellness programming for students attending Noorda-COM.
The Director of Financial Aid is expected to provide exceptional
customer service while also demonstrating knowledge of scholarship
opportunities, developing private lending relationships, and
establishing Title IV federal financial aid eligibility for
Noorda-COM. Carries out all duties in accordance with rules,
regulations, and polices set forth by local, state, federal
governments and the College.
1. Directs all administrative duties under the Financial Aid
1.1. Directs the day-to-day management of department
(facilitating meetings, ensuring adherence to college policies,
practices and protocols, preparation of annual departmental report
and all other reporting requirements).
1.2. Develops departmental budget recommendations for approval
and assumes fiscal accountability for prudent management of
financial resources, ensuring adherence to college practices
(preparing and submitting annually, monitoring expenditures,
reconciling monthly, examining income/expense statements, assessing
needs [operating and capital], ensuring optimal utilization of
facilities and resources, following protocols, formulating
recommendations, effectively documenting, etc.).
1.3. Oversees/manages direct reports and assigned department(s)
(defining/outlining roles and responsibilities, assigning tasks/
projects, coordinating cohesive productivity, providing guidance
toward optimal performance, clarifying/instructing on duties,
deadlines, and expectations; reviewing/conducting performance
1.4. Assists with and serving as a resource for problem
resolution (trouble-shooting problems, changing duties as demands
dictate, delegating and /or re-distributing tasks/projects due to
volume or extenuating circumstances, personnel issues administering
“due process” protocols, crisis management, etc.).
1.5. Oversees personnel record keeping (vacation, holiday, sick
time, etc.) monitoring activities, recording absences, directing
the updating of files, etc.
2. Provides vision, leadership, and strategic direction for the
Financial Aid department, collaborating with relevant internal and
external partners as applicable.
2.1. In accordance with the regulatory environment, develops,
maintains and presents policies and protocols regarding Financial
Aid to Dean’s Council and once approved, to faculty and staff
(identifying topics and issues of importance, conducting
informational and educational professional development, soliciting
feedback and evaluations, etc.).
2.2. Serves as the responsible party for interpreting,
understanding and implementing the laws, regulations, and
guidelines related to student financial assistance. Develops and
maintains the Federal Program Participation Agreement to allow
Noorda-COM to become eligible and maintain Title IV funding.
Establish and maintain program eligibility for HPSP (Health
Professions Scholarships Program) for each participating military
branch. Assists prospective Noorda-COM students in identification
of, application for and administration of various financial aid
resources and scholarship programs, including military and Public
Health Service programs. Oversees the Satisfactory Academic
Progress (SAP) and Return of Title IV (R2T4) Funds processes.
2.3. Works closely with key College administrators and community
partners to identify private lending opportunities and scholarship
opportunities for students.
2.4. Provides excellent customer service to applicants and
students seeking information about financial assistance options and
eligibility. Determines annual Cost of Attendance for all
categories of students. Develops an annual awarding strategy for
the available federal, state, and institutional financial aid funds
to optimize the resources in the best interest of Noorda-COM and
its students and to compliment the enrollment goals of the College.
Offers presentations to prospective applicants and at professional
meetings. Provides ongoing outreach and education to enrolled
2.5. Implements financial aid tracking software program(s).
Develops, modifies, implements and maintains the application intake
and tracking process for proper documentation of all awards for
audit trail. Maintains fund control records in accordance with
funding level limitations. Completes federal, state, and
institutional reports including application for federal funding and
reports the expenditures of funds allocated. Coordinates internal
reconciliation efforts and reports to reviewing entities, such as
auditors, program reviewers and accreditation teams. Monitors,
approves, and/or revises all financial aid packaging for all
qualified applicants in accordance with federal, state,
institutional, and other policies and procedures. Maintains
confidentiality and adheres to FERPA guidelines.
2.6. Monitors borrowing levels to help develop effective
financial literacy programs. Develops and delivers financial
literacy trainings for students.
2.7. Administers appeals process related to SAP and Special
Circumstances. Establishes appeal guidelines and ensures they
follow regulatory requirements. Notifies students of appeal
outcomes and counsels students on available options.
2.8. Within the scope of role as Financial Aid Director,
rigorously contributes to the defense of any claims made in the
course of representing the College in any official capacity.
3. As relates to the department, actively engages in the
advancement of the College.
3.1. Builds collaborative partnership opportunities across and
among various entities participating in networking opportunities,
[internal and external partners [elected officials, state
constitutional officers, business and community leaders] other
colleges and universities, hospitals, local organizations,
societies, etc.] promoting relationships with the College.
3.2. Refers to and coordinates in advance with the
Communications team in the Office of the President on all media
contacts, communications, and/or interactions to include message,
promotion, etc. in which asked to serve as an official
representative, content expert, or spokesperson on behalf of the
3.3. Coordination in advance with the Communications team in the
Office of the President on all Noorda-COM related legislative
issues to include contact with the national, state, and local
government officials, whether in official College capacity or with
a national, state, or local organization.
3.4. Serves on various committees and teams within the College
as assigned (attending meetings, contributing to discussions,
sharing/exchanging information, and leading constituents toward
goal attainment) to include advising and mentoring (students,
clubs, campus organizations).
3.5. Contributes to College’s compliance with and in the
development of required documentation as related to accreditation
of all programs to which departmental content is contributed.
(faculty adequacy model, gathering data, self-assessment, peer
review, providing input/feedback, etc.) aiding in the attainment of
3.6. Participates in the production of various College materials
[academic calendar, strategic planning, directory, College website,
etc.] (collecting/preparing materials, organizing/formatting data,
adhering to various deadlines, reviewing drafts, providing
3.7. Contributes to the College’s reputation/image of being one
of the best osteopathic medical colleges (monitoring outcomes,
partnering with internal and external stakeholders, modifying
Education: Bachelor's degree required. A Master’s degree in
Student Affairs, Business Administration, Finance or a related area
is highly preferred.
Experience: Minimum of 5 years’ experience working in financial
aid in a higher education setting, medical school experience
preferred. Demonstrated effectiveness, knowledge, and experience in
financial aid, customer service, and administration.
Skills & Abilities: Highly professional with honest, genuine,
direct communication style, excellent interpersonal skills and
emotional maturity with the essential ability to demonstrate tact,
discretion and job diplomacy. Significant understanding of higher
education administration with proven knowledge of budget, fiscal
management and experience include working and building
relationships with high-level community leaders, government
officials, and others. Proven track record of quality, integrity
and trustworthiness. Ability to make common sense, consistent and
fair decisions (based on fact and data) and have courage of
convictions and tolerance for ambiguity.
• Be a self-confident, strong leader, skilled decision-maker
with ability to lead by influence and effectively communicate with
various constituencies across the college.
• Be highly organized and possess strong planning skills.
• Possess exceptional listening, written and oral communication
• Demonstrate good judgement and ethical decision-making
• Maintain a high energy level and demonstrate a passion for
assisting students in achieving their educational goals at
• Be able to work independently yet is an effective participant
in cross-functional teams.
• Be adept in conflict resolution skills, crisis intervention
techniques and possess demonstrated ability to react calmly and
effectively in emergency situations.
• Be self-motivated, self-disciplined, have a strong work ethic
and capable in establishing priorities.
• Be flexible and able to adapt to changing priorities and
effectively handle frequent interruptions.
• Be innovative, resourceful, detailed oriented, with excellent
follow through skills.
• Be capable of balancing multiple projects in stressful
situations while meeting deadlines, achieving desired results, and
maintaining positive relations while understanding of the
importance of confidentiality of data and information.
• Maintain confidentiality and adhere to FERPA guidelines.
• Be able to travel occasionally.
Pay & Benefits:
Pay is commensurate with experience and education. Full benefits
Noorda College of Osteopathic Medicine (proposed) is an Equal
Opportunity Employer and does not discriminate against individuals
in any phase of the application or employment phase on the basis of
race, religion, creed, color, national origin, sex, sexual
orientation, gender identity or expression, age, ancestry, physical
or mental disability, medical condition including medical
characteristics, marital status, veteran status, economic status,
genetic identification, political belief, or any other
classification protected by applicable local, state or federal
laws. We encourage all qualified individuals to apply.
Type: Full-time Expires: 10/31/2020 Apply on-line Now