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Sales Consultant (Provo/Orem) FT, Salary+Comm

Company: SALON SERVICES AND SUPPLY INC
Location: Provo
Posted on: May 3, 2021

Job Description:

Description:

Sales Consultant Job Purpose:

A Salon Services Sales Consultant is responsible for the management of sales and relationships with particular customers and within a particular geographical region.

POSITION OVERVIEW:

A Sales Consultant maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business with a goal of 100% retention. They manage the relationship with the account(s), and the region, they are assigned to. Sales Consultants serve as the interface between the Operational Team and the Customer in our company. They are assigned a segment of our company's existing client base and are expected to build them to be buying 100% from Salon Services as their chosen Distributor. They are also assigned an area to prospect and create new relationships and business partnerships. They are expected to be the most professional Beauty and Fashion Industry Expert in their area and promote themselves in a manner so the account base in the area knows who they are and who Salon Services is. They are the authority on beauty and the account base they are handed. The Sales Consultant serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result. They seek out ways to grow their account's business, generating sales for the company as a result. This person will assume complete responsibility for prospecting, profiling, retaining and opening new accounts within their area. This position requires initiative, a highly developed sense of responsibility and a proven record of one or more years of success in sales. Individuals on our team must be customer service-oriented, be a respectful team player, have a keen ability to troubleshoot in creative manners, be effective at conflict resolution and be strong at managing accounts needs at various levels. Knowledge of sales-related actions and a proven track record of overcoming challenges is essential.

JOB DUTIES:

Virtual, physical and/or telecommunication servicing of all active accounts on a monthly basis, as well as potential accounts with flexible days and hours available to satisfy our customers needs

  1. Where weather and geographical location will allow, each DSC's Top 10, by volume, accounts will be serviced in person once a month minimum
  2. Where weather and geographical location will allow, each DCS's 11-30, by volume, accounts will be serviced in person once a quarter minimum

Conducting virtual demonstrations of products or services via social media platforms and Zoom meetings on a continual basis

Ability to work and thrive in remote locations, be activity-oriented and communicate effectively with necessary parties

Maintain and update all required work within designated places (i.e. outlook calendar, trello, ibeauthentic)

Ability to adhere to social media and digital tools requirements in order to service existing clients and grow market share through daily use

Ability to build and follow a sales pipeline and prospect creatively and consistently through physical and digital outreach

Active use of tools (such as technology, samples and other resources) as directed in a timely and effective manner to increase sales

Assistance with all Salon Services and vendor related items that pertain to a customer base when required

Maintain minimum of 15 calendared appointments logged in the required method

At minimum, 50 active prospects at all times (unless amended by management)

Proficiently use Microsoft Outlook, Excel, Word and PowerPoint in presentations

100% KPI obtainment

Hosting, teaching, attending and selling educational opportunities within the market on a continual basis

Must know and attempt to create a relationship with all persons within every salon serviced

Ability to teach classes (product-related and business-related) in market on a continual basis

Certify in all brands yearly and maintain knowledge base as brands evolve and update

Follow the 24-hour response time with internal and external communication

Adherence to deadlines for administrative duties for both internal and external parties

Maintain and update account information given the required method

Provide consistent and high-level customer service with the ability to rectify any customer complaints with a goal of 0 customer complaints

Develop and implement detailed, comprehensive programs to build salon business within a minimum of your top 10 accounts

Collaborate with other departments, and with vendor partners, in cohesive servicing of all clients

Promote and Assist in sales efforts in other arenas at Salon Services (i.e. stores, salon interactive)

Support, participate and elevate brand partner's events and initiatives

Knowledge and understanding of competition in the market

Adherence with all departments company policies, procedures and programs

Preserve and promote the Salon Services image in all public forums

Physically supporting events and other needs within the top existing and prospective customers in your market

Other duties as assigned

*The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties which may be required or assigned to employees in the classification

KPIs:

1.NEW DOOR:

  • New Doors (hair only) 2 New Color Doors/2 New Wet Line Doors/ 2 New Treatment Doors each month/1 New Extension Door each month
  • New Doors (skin only) 3 New Skin Doors per consultant each month
  • New Doors (hair and skin) 6 New Support Doors (sp3) per year

2.PROFESSIONAL %:

  • (hair only) 30% color sales to all other sales ratio/50% service to all other sales ratio
  • (skin only) 30% professional to all other sales ratio

3.SALES TARGETS:

  • (hair and skin) Achieve Sales Targets by vendor and by region per month/quarter/year at 100%
  • (hair and skin) 100% participation in all company initiatives- hair and skin

PM21

.Requirements:

SKILLS AND QUALIFICATIONS:

People Person, Time Oriented, Intermediate Math Skills, Mid to High-level Computer Literacy, Consumer Relations, Consumer Complaints, Reporting Skills, Administrative Skills, Attention to Detail, Strong written, verbal and spoken communication, High social Media acumen, Personal accountability and drive, Conflict and Crisis management, Multi-tasking ability, Strong attention to detail, Professional, Courteous, Relevant and current industry knowledge, Passion for gaining knowledge, Impeccable follow up, Presentable and Professional in appearance, Solution oriented, Positive attitude, Understand profitability for both parties, Accuracy of orders placed, Strive for continued growth and profitability within territory, Public Speaking, Open communications with respective manager of own needs, issues and concerns, Respect for the vendor representatives, managers and colleagues

Education and Requirements:

High School Diploma required; BA/BS degree preferred

Minimum of one-year field customer service or sales experience, preferably in the beauty industry, or consumer goods requested

Experience with servicing salons, spas, resort, physician's offices, and sole proprietor customer base is an advantage

Experience with remote selling is an advantage

Reliable Transportation with valid Driver's License and Insurance

Cell Phone with availability to download required apps and tools needed to conduct the job successfully

Mobile tablet and/or laptop with availability to download required apps and tools needed to conduct the job successfully

Social Media acumen required

Physical demands

The position requires travel by car, as well as some overnights to fully service territory.

The position requires attendance at sales meetings such as monthly meetings and national sales meetings which will require overnights. Participating in regional or national trade shows may be a requirement and those once-a-year events often overlap with weekends.

The position requires long hours at a desk and computer.

Maintains and assures a safe work environment, embracing safe-driving practices.

The position will require servicing of accounts during our normal operating business hours of M-F 9am-6pm but can be altered based on the market and account needs. This position has varying hours based on the needs of the accounts, the company, and the market. Availability to meet the needs of the stylists and salons during off-hours and days is necessary. An expectation of 45hours+ worked per week.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





PI133421943

Keywords: SALON SERVICES AND SUPPLY INC, Provo , Sales Consultant (Provo/Orem) FT, Salary+Comm, Other , Provo, Utah

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