Quality Assurance Analyst
Company: Aptive Pest Control
Posted on: May 3, 2021
Through monitoring, auditing, evaluation, and coaching, the
Quality Assurance Analyst will work with contact center leaders to
ensure that all representatives are providing a world-class
customer service experience in all customer interactions. The
Quality Assurance Analyst will also assist with identifying areas
of service improvements and help to develop programs that improve
the overall quality of the customer's experience.
About Aptive Environmental:
Aptive Environmental provides environmentally responsible
residential and commercial pest services to more than 5,000 cities
across North America. Co-founded in 2015 by Vess Pearson and David
Royce, Aptive with launched the clear intention to grow as a world
recognized brand. In 2020, with more than 1 million customers,
Aptive was named by PCT Magazine as the 7th largest pest control
company in the nation out of 20,000 competitors.
In 2019 Aptive was the youngest company featured on Glassdoor's
Top 100 US workplaces and is ranked one of Entrepreneur Magazine's
Best Companies in America. Aptive is also a proud member of the
EPA's Pesticide Environmental Stewardship Program and has partnered
with the United Nations Foundation "Nothing But Nets" to help stop
the spread of Malaria transmitted by mosquito bites.
Evaluate call recordings
Monitor and review data, helping to chart and improve the
Facilitate regular calibration meetings with organizational
Advocate for excellent customer experience with agents and
Determine weaknesses in performance and establish solutions to
Act as a liaison between departments
Document and share necessary information with leadership to
support effective representative feedback
Monitor the effectiveness and quality of incoming calls, as well
as the effectiveness of training received on products, services,
system applications, etc.
- Elevate the Tribe
Excellent oral and written communication skills
High computer literacy. Proficient in Word, Excel,
Ability to perform in a fast-paced, deadline-oriented work
Ability to work independently on weekly tasks, projects and as a
member of a team
Ability to multi-task and organize and prioritize workload
Ability to quickly learn new software and applications
Ability to complete repetitive tasks quickly and efficiently
without issue or errorThis position is located in our Provo, Utah
headquarters in a beautiful building located in the Riverwoods
Business Park. In addition to working with wonderful people, Aptive
offers the following benefits:
Group Health, Dental, and Vision plans
Paid time off
Access to a full-sized indoor basketball court, game room with
theater, pool table, golf simulator, and more
- Upbeat and exciting company culture and much more!
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
To apply, please email Indeedrecruiting@goaptive.com
Keywords: Aptive Pest Control, Provo , Quality Assurance Analyst, Other , Provo, Utah
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