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Head of Americas Scale Apply to This Job

Company: ExecuNet
Location: Provo
Posted on: May 3, 2021

Job Description:

The Customer Success Scale business is at the forefront for how we think about deploying our digital/automation efforts and targeted rep outreach within our long tail of customers to tangibly transform our customers' organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. A radical reinvention of our Scale go-to-market motion remains one of the biggest opportunities to further accelerate company performance, and as the leader of our Americas Scale business, you will be leading a transformational effort that ultimately touches every phase of the customer lifecycle and multiple parts of the Qualtrics organization. A Day in the Life Assume revenue responsibility for our largest segment in the Americas with specific accountability for achieving quarterly and annual renewal and expansion targets Lead efforts to integrate our Digital CS motions with our frontline human-powered efforts to design and rapidly deploy a world-class, customer-centric Scale motion Grow and lead a rapidly expanding, diverse, and high performing team of world-class XM associates Define and execute your team's strategy for renewing, maturing, and expanding an expansive customer portfolio Train, coach, and mentor junior team members into top-flight advisors, who can unlock customer value via rapid and targeted customer engagements and outreach As a key leader in the Customer Success organization, help to guide and mature our Customer Success function Work with cross-functional counterparts in Sales, Product Management, Engineering, and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion, and improve the overall customer experience Communicate team impact and results to key stakeholders across Qualtrics Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy Minimum Qualifications 8+ years experience in a combination of SaaS, strategy, consulting, operations, product management, and/or an equivalent field Prior experience building and deploying digitally-enabled customer motions preferred Past experience in leading successful teams that work cross functionally across businesses Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members Proven track record of successfully building scalable business operations and delivering key business results Demonstrated ability to bring structure to and succeed in complex whitespace Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients Entrepreneurial spirit with a high tolerance for ambiguity and complexity Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base Bachelor's degree with a concentration in science, technology, engineering, commerce, business or a related field; MBA from a top university preferred Work life integration is deeply important to us - we have frequent office events, team outings, and happy hoursWhat Differentiates Us from Other Companies Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year) We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year) On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office We believe in sharing Qualtrics success which is part of the compensation for all employees Are you legally authorized to work in the United States? * -- Do you now or will you in the future require Qualtrics to commence ("sponsor") an immigration case in order to employ you (for example, an H-1B, TN or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. * -- Internal purposes only - no need to answer US Demographic Questions At Qualtrics, we understand that Diversity, Equity, & Inclusion are not only vital to help the business succeed through innovation but it is also the right thing to do. We have invested greatly in our employee resource groups (more details about their work can be found here ) and are committed to dismantling the systems, policies, and practices that perpetuate structural racism, inequities, and different forms of discrimination based on power and privilege. "We know and embrace our responsibility to use our business as a force for good. We will lead when the government lags and will be vocal when others are quiet. We believe in the universality of human rights without regard to race, color, creed, gender, or sexual orientation."- Ryan Smith, CEO Below is a set of voluntary demographic questions. If you choose to fill them out, the data will be used anonymously and aggregately so we can evaluate our process and to ensure we're providing equal opportunities to applicants from all backgrounds. Your responses, or your choice not to respond, will not be associated with your specific application and not in any way used for hiring decisions . Which categories best describe you? Select all that apply: * American Indian or Alaska Native Black, Afro- Caribbean, African American or African Origin East Asian- For example, Chinese, Korean, Japanese Hispanic, Latinx or Spanish Origin Middle Eastern or North African Native Hawaiian or Other Pacific Islander South Asian- For example, Bangladeshi, Bhutanese, Indian Southeast Asian- For example, Filipino, Indonesian, Vietnamese Non-Hispanic White or Caucasian I prefer to self-describe: I don't wish to answer How do you currently describe your gender identity? * Woman, female or feminine Man, male or masculine Non-binary/third gender (For example - bigender, gender non-conforming, androgynous) Transgender man, male, or masculine Transgender woman, female or feminine I prefer to self describe: I don't wish to answer U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: ExecuNet, Provo , Head of Americas Scale Apply to This Job, Other , Provo, Utah

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