Service Department Support

Company: Larry H. Miller Group of Companies
Location: Provo
Posted on: May 3, 2021

Job Description:

Job DescriptionPrimary Responsibilities:The Service Administrator is expected to:Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;Provide prompt, first quality scanning of all, service and parts tickets, and accurate record retention;Be a teacher to support the efforts of other employees to be successful;Seek ways to improve business operations efficiencies and customer service.Primary Duties:1. Maximize compliance, financial reporting and administration.Assist in reviewing all service tickets before they are processed within the accounting system to ensure accuracy and proper management approvals when necessary.Spot check all service and parts tickets to be sure the scanning machine is properly working throughout the day.Ensure that all documents are appropriately organized, filed following scanning.Ensure all files for Service are purged yearly in compliance with Larry H. Miller Policies as well as State and Federal guidelines.Perform all job duties requested by management.2. Operate with integrity:Demand the highest ethical standards from self and others.Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.Practice methods of time management to provide a consistent and efficient work flow.QualificationsJob Qualifications:High school diploma or the equivalent, preferred.Working knowledge of Outlook and Microsoft Office applications.One + years of customer service and/or accounting experience.Professional communication skills.Proficiency in basic math.Detail oriented.Physical Requirements:Work performed in office and dealership settings.Regularly required to sit, stand bend, reach, and move about facilities.To perform other duties as required by General Manager.To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Keywords: Larry H. Miller Group of Companies, Provo , Service Department Support, Other , Provo, Utah