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Remote Full-Time Call Center Representative

Company: Rocky Mountain ATV, Inc.
Location: Payson
Posted on: May 3, 2021

Job Description:

Currently Rocky Mountain is hiring new Team Members to join our Customer Experience Team.


For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts including having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.


There has never been a better time to start your career with ROCKY MOUNTAIN ATV/MC! In 2021 Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry! Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience.


As a colleague at Rocky Mountain, you can enjoy benefits and perks including:

Employee Stock Ownership Program (ESOP)

Competitive compensation with regular bonuses

Excellent tuition reimbursement and ZERO interest education loans for employees

Delicious onsite cafeterias with subsidized meals

Excellent medical, dental, life, and vision insurance plans

401K with company match

Minimum of 10 days of starting PTO and Holiday pay

Wellness programs and onsite gym

Motorsport and wellness reimbursements

Generous employee discount on thousands of products

Career advancement, professional development, and opportunities to grow

Flexible schedules and a wide variety of shifts


Rocky Mountain ATV/MC Customer Experience Team Members:

Work with customers to provide industry leading solutions, support, recommendations, facilitate transactions, and conduct ordering procedures.

Use independent judgment and decision to ensure customer expectations and Rocky Mountain quality of services can be delivered.

Collaborate and work with amazing team members to make sure product orders are placed, inventory is reconciled, and distribution details are met.

Maintain data and metrics to measure efficiency, logistics, and facilitation of products to customers.

Respond to and resolve issues and solutions.

Conduct research, collaborate with specialists/experts on product applications and customer expectations.

Perform inventory control procedures including monitoring and maintaining optimal storage/inventory efficiency and response.

Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.



Qualifications:

Previous experience in a customer service/experience environment is desired but not necessary. Rocky Mountain is committed to providing training and development for all employees to build their professional experience and capabilities. We are looking for people that love to solve problems, create solutions and are focused on high quality experiences for colleagues and customers.

Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.

Able to use or learn computer and telephonic systems and applications.

Must be able to work scheduled shift hours

Be a collaborative team player who is willing to work with others and independently.

Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.


Physical Demands:

Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to finger, handle/use tools, objects, materials, and controls. Performance requires the ability to sit, talk, and hear.


Equality:

At Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.



Job Posted by ApplicantPro

Keywords: Rocky Mountain ATV, Inc., Provo , Remote Full-Time Call Center Representative, Other , Payson, Utah

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