Technical Support Representative (R99357)
Company: Aptive Pest Control
Posted on: May 3, 2021
Aptive is seeking a full-time As their first point of contact,
you will help keep Aptive employees frustration free by providing
excellent support for any issues they may face using the technology
provided to them. With a positive, can-do attitude, you will
troubleshoot our web and apps for our Sales Reps and CLS. Respond
to requests received via our internal ticketing system, email and
text. Document, track, and monitor problems in an effort to be more
proactive rather than reactive. Use your time efficiently by
identifying root causes rather than treating symptoms. Offer your
technical expertise to Product managers as we strive to refine
processes within our growing organization. Participate in new-hire
training sessions, teaching them about company policies and
procedures. Create written guides for common technical issues. Gain
exposure to more advanced roles within the IT Department by
assisting with networking or application management projects.
Collaborate with or escalate issues to other team members when a
problem is out of your skillset.
About Aptive Environmental
Aptive Environmental provides environmentally responsible
residential and commercial pest services to more than 3,700 cities
across North America. Co-founded in 2015 by Vess Pearson and David
Royce, Aptive launched with 29 branches and the clear intention to
grow as a world recognized brand. In 2020 with more than 1 million
customers in over 3,700 cities across 27 states, Aptive was named
by PCT Magazine as the 7th largest pest control company in the
nation out of 20,000 competitors.
In 2019 It was the youngest company featured on Glassdoor's Top
100 US workplaces and is ranked one of Entrepreneur Magazine's Best
Companies in America. Aptive is also a proud member of the EPA's
Pesticide Environmental Stewardship Program and has partnered with
the United Nations Foundation "Nothing But Nets" to help stop the
spread of Malaria transmitted by mosquito bites.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and reporting faults.
Installing and configuring hardware and software.
Speaking to users to quickly get to the root of their
Talking users through a series of actions to resolve an
Following up with users to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
- Testing and evaluating new technologies.
Requirements & Qualifications
Degree in Information Technology or 3+ years experience in Help
Proficiency in Windows/Mac OS.
Experience with remote desktop applications and help desk
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
- Good written and verbal communication.
This position is located in our Provo, Utah headquarters in a
beautiful building located in the Riverwoods Business Park. In
addition to working with wonderful people, Aptive offers the
Group Health, Dental, and Vision plans
Paid time off
Access to a full-sized indoor basketball court, game room with
theater, pool table, golf simulator, and more
- Upbeat and exciting company culture and much more!
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
To Apply Please Email Indeedrecruiting@goaptive.com
Keywords: Aptive Pest Control, Provo , Technical Support Representative (R99357), Other , Provo, Utah
Didn't find what you're looking for? Search again!