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Technical Support Representative (R99357)

Company: Aptive Pest Control
Location: Provo
Posted on: May 3, 2021

Job Description:

Job Description

Aptive is seeking a full-time As their first point of contact, you will help keep Aptive employees frustration free by providing excellent support for any issues they may face using the technology provided to them. With a positive, can-do attitude, you will troubleshoot our web and apps for our Sales Reps and CLS. Respond to requests received via our internal ticketing system, email and text. Document, track, and monitor problems in an effort to be more proactive rather than reactive. Use your time efficiently by identifying root causes rather than treating symptoms. Offer your technical expertise to Product managers as we strive to refine processes within our growing organization. Participate in new-hire training sessions, teaching them about company policies and procedures. Create written guides for common technical issues. Gain exposure to more advanced roles within the IT Department by assisting with networking or application management projects. Collaborate with or escalate issues to other team members when a problem is out of your skillset.

About Aptive Environmental

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 3,700 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with 29 branches and the clear intention to grow as a world recognized brand. In 2020 with more than 1 million customers in over 3,700 cities across 27 states, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors.

In 2019 It was the youngest company featured on Glassdoor's Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Responsibilities Include

  • Identifying hardware and software solutions.

  • Troubleshooting technical issues.

  • Diagnosing and reporting faults.

  • Installing and configuring hardware and software.

  • Speaking to users to quickly get to the root of their problem.

  • Talking users through a series of actions to resolve an issue.

  • Following up with users to ensure the problem is resolved.

  • Supporting the roll-out of new applications.

  • Providing support in the form of procedural documentation.

  • Managing multiple cases at one time.

  • Testing and evaluating new technologies.

Requirements & Qualifications

  • Degree in Information Technology or 3+ years experience in Help Desk.

  • Proficiency in Windows/Mac OS.

  • Experience with remote desktop applications and help desk software.

  • Attention to detail and good problem-solving skills.

  • Excellent interpersonal skills.

  • Good written and verbal communication.

This position is located in our Provo, Utah headquarters in a beautiful building located in the Riverwoods Business Park. In addition to working with wonderful people, Aptive offers the following benefits:

  • Group Health, Dental, and Vision plans

  • Paid holidays

  • Paid time off

  • Snacks

  • Access to a full-sized indoor basketball court, game room with theater, pool table, golf simulator, and more

  • Upbeat and exciting company culture and much more!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To Apply Please Email

Keywords: Aptive Pest Control, Provo , Technical Support Representative (R99357), Other , Provo, Utah

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