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Membership Experience Specialist I/II/III

Location: Provo
Posted on: May 3, 2021

Job Description:

Membership Experience Specialist I/II/III

  • Type: Full Time
  • Posted Date: 04/12/2021
  • Deadline to Apply: 04/28/2021 6:00 PM

Membership Experience Specialist I/II/III
Provo City Corporation, Utah
Full-time Regular Position

Pay Rate: $12.79 - $21.43 per hour

Provo City is looking for a Membership Experience Specialist to provide experience design and customer service skills in support of the Recreation Center operations. Civic-minded individuals interested in supporting the services provided to Provo residents are strongly encouraged to apply. Provo City offers its employees competitive pay; paid vacation, sick, and holidays; employer-paid health insurance; retirement and pension plans; paid parental leave; and free use of the Provo Recreation Center, Ice Arena, and Library, among many other great benefits.

Description: This position performs the following duties: maintain Recreation Center membership software processes and membership registration; troubleshoot accounts and ensure a smooth, modern membership registration experience; maintain building inventory; publish and coordinate Recreation Center schedule of events and other essential communications through a social media strategy, in coordination with operations coordinator and facility manager; assist operation coordinator with training and supervision of guest service staff and customer service; coordinate and maintain various Recreation Center contracts; schedule, plan, and implement various membership-outreach and member experience pop up events at all triple play program facilities; manage corporate membership accounts; perform secretarial, clerical, and specialized duties; compile information and figures for special reports; manage member communications through email, in-house digital signage, and facility signage; maintain record systems; ensure information on assigned programs is available on request; may assist in formulating, preparing and monitoring budget and expenditures; participate in daily cash count and other fiscal office responsibilities; receive and handle calls; give routine information from reports and records; handle confidential information; maintain supplies and inventory levels; assist other staff members as needed and perform other related duties as required.

Minimum Requirements: High School Diploma or equivalent at all levels.

Specialist I any experience that demonstrates an ability to perform the essential job duties.

Specialist II two years of comparable clerical experience.

Specialist III three years of comparable major clerical experience. An equivalent combination of job-related education and experience may be substituted for each other (one year of post-secondary education/training for six 6 months of experience). Specific experience using specific computers or software packages may be required.

Click here for more information about job duties and requirements.

To Apply: Apply online at or at the Provo City Division of Human Resources located at 351 West Center, Provo, UT, before 6:00 p.m. on the closing date.

City Center Building (West Entrance)
351 W Center St
Provo, UT 84601

Keywords: PROVO CITY COMPOSTING, Provo , Membership Experience Specialist I/II/III, Other , Provo, Utah

Click here to apply!

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