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Patient Access Registration Specialist - Utah Remote Utah, Intermountain - (Full Time)

Company: R1 Revenue Cycle Management
Location: Provo
Posted on: June 9, 2021

Job Description:

Shift Days: Monday thru Friday - 9:30am - 6pmR1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient's and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.The Patient Access Registration Specialist is a part of the Financial Clearance Center (FCC), the starting gate for the patient hospital experience. This position works in a call center environment along with other dedicated, sharp, enthusiastic, professionals that process inbound and outbound calls to patients in an effort to reduce the risk to our clients prior to services being rendered by educating patients about their patient financial liability and reviewing critical information to ensure the patient experiences a smooth registration process.The PARS role is the perfect entry level position for someone who wants to start their career with R1. PARS staff is committed to delivering outstanding customer service for all our patients. You will be supported by strong training, top technology, and effective leadership. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at R1.Responsibilities:* Basic tasks:* Gather demographic information from patients prior to their scheduled hospital service.* Demographic information includes things like address, emergency contact, etc* Obtain additional insurance information from the patient.* Collect payment over the phone.* This team DOES NOT verify insurances and DOES NOT work with authorizations.* Work environment:* All positions are remote, which means working from your home.* We require a secure room for your workspace where you can shut the door to prevent others from hearing or seeing the patient's Protected Health Information (PHI). This will also help prevent background noise.* All interactions with coworkers and leaders are done electronically via group or individual chats.* Workspace:* Fast pace! Our team uses a "dialer" which means calls are automatically dialed and placed in a queue for the next available colleague.* Calls are one right after another right after another with no break in-between, except for scheduled lunches and breaks.* Weekly metrics include 9 accounts/hour, and available on the phone80% of the day, with breaks and lunches taken into consideration.* Equipment and technology:* Multiple systems are pulled the computer at any given time, including the phone system, the registration system, an excel document, as well as a system that allows us to push electronic invitations so that patients may bypass talking to us and instead register online.* This requires our colleagues to be comfortable with toggling back and forth between systems.* Due to the amount of bandwidth our phone system uses, we do require an ethernet connection versus WiFi* Given that this is a remote position, there will be a need to have some degree of self-sufficiency with troubleshooting. We do provide a troubleshooting guide to assist, and looking for colleagues who are comfortable with troubleshooting technology issues.* Opportunities for advancement:* Within our department, Financial Clearance Center (FCC), we also have teams who do verification, and teams who do authorizations.* We also have leadership roles, training roles, and quality review roles within our department.* Training and support:* Training is all remote and lasts about 1 weeks.* After training we have two ways, we support a new hire:* "Nesting" where someone will review accounts and provides feedback.* "Buddy" assigned, which is a veteran employee who you can ask questions and connect with daily as needed.* There are certain metrics, such as a specific number of accounts per hour, that this support system will help you achieve.Required Qualifications:* High School diploma or equivalent* At least one (1) year of similar experience (patient-facing, patient access)* Excellent customer service skills exhibiting good oral and written communication skills.* Ability to type fast and accurately.* Must be able to communicate effectively and professionally to our patients and physician offices.Desired Qualifications:* Basic Word/Excel* Medical terminology* Previous coding/billing experience* Bilingual a plus!Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:* Comprehensive Medical, Dental, Vision & RX Coverage* Paid Time Off, Volunteer Time & Holidays* 401K with Company Match* Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability* Tuition Reimbursement* Parental LeaveR1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-###-#### for assistance.To learn more, visit: R1RCM.com

Keywords: R1 Revenue Cycle Management, Provo , Patient Access Registration Specialist - Utah Remote Utah, Intermountain - (Full Time), Other , Provo, Utah

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