Operations Manager

Company: Superpedestrian
Location: Provo
Posted on: June 10, 2021

Job Description:

What You'll Do

• Oversight of daily operations tasks including deployments, collections, charging, assembly and staffing. (Our scooters weigh approximately 62 lbs & the job requires manual lifting up to 50 times a day)
• Ensuring the health of the fleet via inventory management, monitoring data operations platform and dispatching high-medium-low priority tasks.
• Troubleshooting technical and mechanical issues on the ground.
• Working with local stakeholders to drive partnership in the communities we operate in.
• Responsible for successful team member onboarding and training.
• Managing labor controls via building schedules that feed into positive P&L and auditing time clock for hourly employees.
• Experience managing budgets and continuously identifies opportunities to enhance operations and processes in order to exceed assigned budget.
• Work closely with the Regional Operations Manager to ensure partner requirements are consistently exceeded and operations are prepared to support market goals.
• Participates in regular meetings with product and engineering teams to enhance both the physical product and software products (consumer and back end).
• Develop junior leaders and foster an atmosphere of personal and organizational growth within your share.

What You'll Bring

• Availability to work a mix of early mornings, evenings and weekends is required.
• Entrepreneurial mindset, self-motivated, self-directed, and able to take ownership of ambiguous tasks to ensure success.
• 3-5 years of strong management experience within a warehouse or operations capacity
• Demonstrated experience controlling labor cost.
• Must be able to troubleshoot technical and mechanical issues.
• Proven track record leading teams and thinking creatively to enhance process.
• Ability to make good decisions in stressful situations.
• Must be able to lift a 50+ pound scooter 50+ times per shift without assistance.
• Must be able to follow instructions, respond to management direction and be an excellent communicator.
• Exceptional organizational skills.
• Process improvement driven.
• Internal & external customer service experience.
• Follows all safety procedures and protocol including company ergonomics guidelines, material handling, dock safety, chemical safety, and other safety programs as applicable

Perks

• Competitive benefits with company subsidized medical, dental, vision & disability insurance and a 401k plan
• On the job training with a leadership team that is committed to growth and development of all employees
• A team of awesome, like-minded, driven people that support each other, and mentors across the top echelons of the industry
• The chance to have your voice heard and help shape Superpedestrian's future
• A commitment to an actively anti-racist environment

Keywords: Superpedestrian, Provo , Operations Manager, Other , Provo, Utah