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Turndown Attendant

Company: Sundance Resort
Location: Provo
Posted on: June 10, 2021

Job Description:


Department: Housekeeping

Reports To: Executive Housekeeper

Rate of Pay: $15.00/hr

Shift: 4:00 PM to 8:00 PM



The Turndown Attendant will provide evening turndown service to all guest rooms, suites, VIP rooms and any other noted rooms which includes cleaning the room as well as leaving amenities for the guest. The Turndown Attendant will also complete any special requests made by the guest or the supervisor throughout their shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Change and replace used linen and terry, change dirty glasses, remove all trash and recycling, turn on radio, close the drapes and turn down the beds in all guest rooms and suites.

Separate recyclables from trash and place them in appropriate receptacles.

Set heating and cooling thermostats when guests are not present.

Perform the tasks of a Guest Room Attendant or Houseperson as needed to facilitate service.

Immediately turn in all lost and found items to supervisor.

Report any faulty equipment to supervisor and/or maintenance.

Report any suspicious activities to Safety and supervisor or front desk.

Assist with cleaning of any public areas as needed.

May assist with stripping dirty linens in departed rooms for increased efficiency of room attendants.

Comply with no-idling policy.

Support the recycling program and assists and educates guests as needed.

Share the Sundance story of land preservation and environmental commitment as the occasion arises.

Other related duties as assigned.


Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work


Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.


Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are permitted, but must be in good repair and not too flashy.

Fashion sneakers are allowed within department approved parameters.

The Housekeeping Uniform consists of the following:

Blue jeans or Khaki pants (without fancy embroidery)

Sundance issued shirt, sweatshirt, or coat.

If an additional layer of clothing is needed for warmth while on duty, it must either be Sundance issued or it must be warn underneath the uniform and not visible (except in the collar area).

Hats may be worn, but must be PRE-APPROVED by the manager.


Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.


This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


No prior experience or training.


Operate 2-way radios for communication to other staff.


Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. (This requires the employee to be 21 or older.)


No English is required for this position. Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.


Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.


Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl; talk or hear for an 8 hour shift. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee must be able to work in extreme outdoor weather conditions to move from one lodging unit to another. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.


Must be 21 years of age or older

Keywords: Sundance Resort, Provo , Turndown Attendant, Other , Provo, Utah

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