Specialist, Property Perf and Support - CEC Salt Lake - (22001067)
Company: Marriott International, Inc.
Posted on: January 15, 2022
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At Marriott International, you have the opportunity to grow in your
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our world a better place.
The CEC Salt Lake, located at 910 W Legacy Center Way Ste 100,
Midvale, Utah, 84047 is currently hiring a Specialist, Property
Perf and Support.
The Specialist is responsible for providing tactical support to all
properties including guidance and direction to ensure adherence to
loyalty policies. Responds to all incoming correspondence regarding
loyalty including stays, certificates, property processes,
application troubleshooting and set up and loyalty policies. Acts
as the primary point of contact for associates at Marriott Bonvoy
participating properties including loyalty champion community and
creates a positive, productive working relationship with the
hotels. Continually maintain, evaluate and improve upon functional
and operational processes within the team and escalate trends
identified during interactions with hotels to leadership for
Education and Experience
High school diploma or GED
One year relevant work experience in the areas of hotel operations
or loyalty operations with a focus on stakeholder service. Marriott
Bonvoy program operations experience preferred.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
Coordinates and implements work and projects as assigned.
Complies with Federal and State laws applying to procedures.
Generates and provides accurate and timely responses to hotels with
a coaching approach.
Analyzes information and evaluates results to choose the best
solution and solve problems; educating properties on correct
procedures and policies for long-term success.
Manages the flow of questions and directs questions.
Supporting Program Operations
Complete research associated with stay processing controls
including monthly stay audit and quarterly Events audit. Support
for remediation of PMS configuration, missing batch controls and
collection of Merchant IDs.
Research and resolve missing certificates or modify certificates as
needed for shortened stay, lengthened stay. Communicate and
education properties on related certificate/redemption
Ensure loyalty attributes for new properties are loaded into
appropriate systems. Monitor earn and redeem for new properties and
escalate as needed for resolution. Manage certificates for
deflagged properties that will accept redemption stays.
Level one support for key loyalty applications and reports
including eBonus Tool, Group Posting Tool and fourteen MRDW loyalty
Identify root cause and provide solution support to properties,
loyalty, IT etc. (Example: Fliggy)
Support properties in driving enrollments including goal and
performance communication, reinforce incentives , researching
Identify key themes in incorrect application of program
policies/processes at properties. Share resources and reinforce
importance of following correct processes with properties.
Informs, updates, and provides information to supervisors,
co-workers, and stakeholders by telephone, in written form, e-mail,
or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations and information in a concise,
Uses problem solving methodology for decision making and follow
Maintains positive working relations with hotel associates, program
operations team and other stakeholder groups
Manages time effectively and conducts activities in an organized
Performs other reasonable duties as assigned by manager.
Apply now at :
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Provo , Specialist, Property Perf and Support - CEC Salt Lake - (22001067), Other , Provo, Utah
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