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Specialist, Property Perf and Support - CEC Salt Lake - (22001067)

Company: Marriott International, Inc.
Location: Provo
Posted on: January 15, 2022

Job Description:

Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The CEC Salt Lake, located at 910 W Legacy Center Way Ste 100, Midvale, Utah, 84047 is currently hiring a Specialist, Property Perf and Support.

Responsibilities include:

The Specialist is responsible for providing tactical support to all properties including guidance and direction to ensure adherence to loyalty policies. Responds to all incoming correspondence regarding loyalty including stays, certificates, property processes, application troubleshooting and set up and loyalty policies. Acts as the primary point of contact for associates at Marriott Bonvoy participating properties including loyalty champion community and creates a positive, productive working relationship with the hotels. Continually maintain, evaluate and improve upon functional and operational processes within the team and escalate trends identified during interactions with hotels to leadership for further triaging.


Education and Experience

High school diploma or GED
One year relevant work experience in the areas of hotel operations or loyalty operations with a focus on stakeholder service. Marriott Bonvoy program operations experience preferred.


Managing Work, Projects, and Policies

Coordinates and implements work and projects as assigned.
Complies with Federal and State laws applying to procedures.
Generates and provides accurate and timely responses to hotels with a coaching approach.
Analyzes information and evaluates results to choose the best solution and solve problems; educating properties on correct procedures and policies for long-term success.
Manages the flow of questions and directs questions.

Supporting Program Operations

Complete research associated with stay processing controls including monthly stay audit and quarterly Events audit. Support for remediation of PMS configuration, missing batch controls and collection of Merchant IDs.
Research and resolve missing certificates or modify certificates as needed for shortened stay, lengthened stay. Communicate and education properties on related certificate/redemption policies.
Ensure loyalty attributes for new properties are loaded into appropriate systems. Monitor earn and redeem for new properties and escalate as needed for resolution. Manage certificates for deflagged properties that will accept redemption stays.
Level one support for key loyalty applications and reports including eBonus Tool, Group Posting Tool and fourteen MRDW loyalty reports.
Identify root cause and provide solution support to properties, loyalty, IT etc. (Example: Fliggy)
Support properties in driving enrollments including goal and performance communication, reinforce incentives , researching enrollment issues.
Identify key themes in incorrect application of program policies/processes at properties. Share resources and reinforce importance of following correct processes with properties.

Additional Responsibilities

Informs, updates, and provides information to supervisors, co-workers, and stakeholders by telephone, in written form, e-mail, or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with hotel associates, program operations team and other stakeholder groups
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.

Apply now at :
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Provo , Specialist, Property Perf and Support - CEC Salt Lake - (22001067), Other , Provo, Utah

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