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Front of House Lead

Company: Solitude Mountain Resort
Location: Provo
Posted on: November 26, 2022

Job Description:

Please note, this position is located at Solitude Mountain Resort in Solitude, UT
SeasonalJOB TITLE: FOH Restaurant LeadDIVISION: Food and BeverageREPORTS TO: Village Dining Room ManagerLOCATION: St. Bernard's RestaurantCLASSIFICATION: Full-Time / Seasonal/ Hourly
POSITION:The Front of House Lead is responsible for day-to-day operations of the restaurant. This is a leadership role that reports directly to the Village Dining Room Manager. Our F&B team is composed of 5 restaurants, 3 mountain lodges, and a banquets department. The winning candidate will be coachable, flexible, and have a passion for taking care of others. Past experiences demonstrate repeated sound decision-making, empathy, and patience. Ski industry hospitality positions are amongst the most exciting, diverse, and rewarding in the hospitality industry. Notwo days are alike. We are looking for someone who wants to grow their career in the restaurant industry as well as enjoy the amazing perks and benefits of working at Solitude Mountain Resort. SPECIFIC JOB REQUIREMENTS:

  • Demonstrate knowledge of customer service to execute Solitude's standards
  • Experience with cash handling is required
  • Bartending experience
  • Exceptional organization and time management skills
  • Proactive problem-solving skills
  • Professional communication skills
  • Ability to work under pressure in a fast-paced setting
  • Must be punctual and reliable
  • Ability to obtain and maintain current, valid state-required licenses and or certifications such as Food Handler's Permit and Sips and Tips
  • Previous leadership position in the hospitality field
  • Short and medium-range planning and scheduling
  • Ability to coach and counsel
  • Enjoy quality food and beverage
  • Work collaboratively up and down the organizational chart
  • Obtain all necessary certifications from the State of UtahJOB DUTIES AND RESPONSIBILITIES:
    • Ensure the building is open in the morning and secure at night
    • Ensure restaurant is running smoothly and efficiently
    • Handle guest complaints
    • Set up cash register for the day
    • Check in and put away deliveries
    • Follow established company procedures
    • Take lost and found items to the guest services
    • Assist guests with resort directions
    • Change kegs for the bar as needed
    • Check CO2 and beer levels and change cylinders as necessary
    • Light snow removal on stairs, patio, and roof over-hangs
    • Provide backup support for servers, Hosts, bartender, and dishwasher
    • Monitor restrooms daily for cleanliness and paper products
    • Provide shift coverage in employees' absence or during a break
    • Follow company policy and procedures as set forth in the handbook
    • Order and keep inventory of restaurant items
    • Ensure we honor our hours of operation daily
    • Uphold operating standards
    • Ensure product needed for operations is on hand and stored properly
    • Oversight of bar including inventory and DABS regulations
    • Anticipate potential hot spots in service and implement action plans to mitigate
    • Learn about our financial system and how it impacts planning
    • Participate in training staff
    • Ensure we have a safe, inclusive work environmentTHE BENEFITS AND PERKSAt Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.BENEFITS:Ski and Ride
      • Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
      • Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
      • Discounted Solitude lift tickets for your friends & family
      • Discounted ski and ride lessons
      • Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
      • Ski and ride perks at other local resorts
      • Complimentary UTA Ski Bus passOther Benefits
        • Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
        • Discounts resort-wide for food, rentals, retail, lessons, and more
        • Pro deals with hundreds of outdoor brands
        • 401(k) plan with generous company match for all employees
        • Free counseling service for you and your household members through our Employee Assistance Program

Keywords: Solitude Mountain Resort, Provo , Front of House Lead, Other , Provo, Utah

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