Systems Support Specialist
Company: Qualtrics
Location: Provo
Posted on: April 23, 2024
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Job Description:
At Qualtrics, we create software the world's best brands use to
deliver exceptional frontline experiences, build high-performing
teams, and design products people love. But we are more than a
platform-we are the creators and stewards of the Experience
Management category serving over 18K clients globally. Building a
category takes grit, determination, and a disdain for
convention-but most of all it requires close-knit, high-functioning
teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group
that's empowered to set aggressive goals and move fast to achieve
them. Strategic risks are encouraged and complex problems are
solved together, by passing the microphone and iterating until the
best solution comes to light. You won't have to look to find growth
opportunities-ready or not, they'll find you. From retail to
government to healthcare, we're on a mission to bring humanity,
connection, and empathy back to business. Join over 6,000 people
across the globe who think that's work worth doing.
Systems Support Specialist
Why We Have This Role
We understand that our customers' success is crucial to our own
success as a company. By having a dedicated team focused on
effectively helping our customers and internal employees with core
product platform administrative features. While helping customers
is your core focus, you can lead projects in the Customer
Operations department that have an impact not just on this team -
but across the company.
How You'll Find Success
Become the technical subject-matter expert on the Qualtrics
platform
Deliver exceptional customer experiences
Take initiative and get things done to achieve resolution for our
customers
Work well in teams - partnering with managers, cross functional
teams, and teammates
Demonstrate a growth mindset and a bias for continuous
improvement
How You'll Grow
Your analytical skills are critical as you respond to clients
(including Fortune 500 employees, tenured professors, and small
business owners) via phone, email, or chat
The one constant about Qualtrics is progress - you regularly adapt
and learn as our products and technologies change
We have an open office environment here at Qualtrics, so you
collaborate with fellow product specialists to find solutions for
both our customers and our processes
Help companies achieve their business/company goals, through your
exceptional troubleshooting and technical expertise
Improve your qualifications/technical skills (HTML, Javascript,
CSS)
Learn more about a day in the life of our Product Specialists
(https://www.qualtrics.com/careers/us/en/product-specialists) .
Things You'll Do
Use your analytical and problem solving skills to respond to
technical support needs
Work with customers ranging from grad students to Chief Marketing
Officers
Help companies from startups to the Fortune 500 across all
industries identify solutions to achieve their business goals
Constantly learn and adapt as our products and technologies
change
Work with your team to solve customer questions in an in-office
environment three days a week
What We're Looking For On Your Resume
Minimum Requirements:
Bachelor's degree from a top university.
Hard-working self-starter
Excellent analytical skills.
Ability to communicate and teach complicated concepts.
Detail-orientation with an ability to prioritize and meet
deadlines.
Interest in Technology/SaaS industry.
Preferred Requirements:
Technical or hard science major or minor.
Prior instructing, research, or tutoring experience.
Coding classes and/or coding skills (MATLAB, R, Python, VB, Java,
CSS, HTML, etc.).
What You Should Know About This Team
You'll know you are a top performer when you consistently receive
top satisfaction scores from our clients.
You'll become an authority in the Qualtrics product, which will
ensure you can effectively help our customers with a mix of
instructing and troubleshooting.
Our Team's Favorite Perks and Benefits
Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities
including gym memberships, spa massages, workout equipment,
meditation apps, and much more.
$1800 Experience bonus to be used for an "Experience" of your
choosing
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride,
Q&Able, Qualtrics Salute, and Women's Leadership Development,
which exist as places for support, allyship, and advocacy.
Free food and drinks, massage chairs, table tennis, an onsite gym
and more
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly
simple: we all gather in the office three days a week; Mondays and
Thursdays, plus one day selected by your organizational leader.
These purposeful in-person days in thoughtfully designed offices
help us do our best work and harness the power of collaboration and
innovation. For the rest of the week, work where you want, owning
the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, status as a protected
veteran, or any other protected characteristic.
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Applicants in the United States of America have rights under
Federal Employment Laws: Family & Medical Leave Act
(https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity
Employment (https://www.eeoc.gov/poster) , Employee Polygraph
Protection Act
(https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)
Qualtrics is committed to the inclusion of all qualified
individuals. As part of this commitment, Qualtrics will ensure that
persons with disabilities are provided with reasonable
accommodations. If reasonable accommodation is needed to
participate in the job application or interview process, to perform
essential job functions, and/or to receive other benefits and
privileges of employment, please let your Qualtrics
contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe
that our teams are better together. Being together will help us
learn more, grow faster and ultimately deliver better results for
our customers and Qualtrics. Roles tied to an office location work
4 days per week in the office together and 1 day from home, with a
strong spirit of flexibility around taking time for personal,
health, and family moments in our work weeks. Our managers work
with their teams to create a collaborative, engaged work
environment, and arrangement that works for each of our team
members.
Not finding a role that's the right fit for now? Qualtrics Insiders
is the one-stop shop for all things Qualtrics Life. Sign up for
exclusive access to content created with you in mind and get the
scoop on what we have going on at Qualtrics - upcoming events,
behind the scenes stories from the team, interview tips, hot jobs,
and more. No spam - we promise! You'll hear from us two times a
month max with fresh, totally tailored info - so be sure to stay
connected as you explore your best role and company fit.
Keywords: Qualtrics, Provo , Systems Support Specialist, Other , Provo, Utah
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