Field IT Analyst - Provo, UT (Hybrid)
Company: Ar--s Inc
Location: Provo
Posted on: March 16, 2023
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Job Description:
Responsible for implementing and maintaining IT equipment, while
providing customer service and solutions for IT-related challenges
in a multi-platform, multi-site environment. This position is part
of a support team - each member will have primary responsibility
over a specific listing of sites, but may be required to assist
other team members as necessary. Due to the 24x7x365 nature of our
business, team members may occasionally have to resolve after-hours
trouble tickets. Additionally, team members are part of an
after-hours rotation for emergency-only support that IT provides to
the business. This position will initially require working onsite
full time the first 90 days of employment, and then convert to a
hybrid position plus travel (approximately 25%).+ High level of
computer literacy with Hardware and Windows Operating Systems for
Personal Computers, Tablets and Servers.+ High level of computer
literacy with spreadsheets, word-processing and database software
and/or business systems (Word, Access, Excel, Project, etc.).+
Understands and is able to assist with support of LAN & WAN
infrastructures.+ Well-developed communication skills; oral,
written, and listening.+ Ability to work independently and as part
of a team.+ Learn quickly when facing new problems; a relentless
and versatile learner, open to change, and analyzes both successes
and failures for clues to improvement. + Accepts comments from both
superiors and peers as part of the learning process.+ Available and
willing to travel with overnight stays as needed.+ Available and
willing to work nights and weekends, when necessary, for
implementations, disaster recovery, changes and upgrades.+
Available and willing to participate in an after-hours rotation
(nights and weekend) for on-call emergency support+ Ability to
analytically troubleshoot problems.+ Ability to develop project
plans and manage projects involving ARS IT, ARS Field and Vendor
resources.+ Ability to work across ARS IT sub-departments to
implement and support multi-platform systems.Key Responsibilities+
As part of the support team, provide Level II support for Helpdesk
tickets as assigned + Interact with end users, equipment vendors,
carriers and co-workers by means of written/email or verbal
communications in a professional manner.+ Perform or manage
software moves and changes, as well as hardware support, including
the punching down of cables as needed, physical site moves, and
miscellaneous maintenance.+ Perform daily procedures of product
installations, backups/restores, file & print server/services
management+ Maintain procedures, documentation and policies as it
relates to IT Operations+ Co-ordinate and liaise, as necessary,
with management for problem and change management as it relates to
operations+ Analyze operating problems and quickly arrive at a
workable solution+ Relaying requests for assistance that are
outside the scope of IT Field to appropriate technical staff+ Stay
informed of all policies and procedures that affect the users+
Maintain relationship with all departments to keep apprised of
policy and procedural changes+ Keep up with current developments in
networking, software and computer technology+ Project Management of
site moves, technology research and deployment, training and
implementation as assigned + Travels to service center locations to
provide on-site information technology support; resolve issues and
performs general system maintenance on networks. + Maintains
corporate standards and policies related to information
technology.+ AA in Computer Science, A+ Certification and MCITP or
equivalent work experienceARS-Rescue Rooter is an Equal Opportunity
Employer AA/EOE/M/F/V/D. In compliance with the Americans with
Disabilities Act, ARS-Rescue Rooter may provide reasonable
accommodations to qualified individuals with disabilities and
encourages both prospective and current employees to discuss
potential accommodations with the employer.Job ID: 2023-37106 Post
End Date: 3/20/2023
Keywords: Ar--s Inc, Provo , Field IT Analyst - Provo, UT (Hybrid), Professions , Provo, Utah
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