Retention Sales Representative

Company: Blue Raven Solar
Location: Provo
Posted on: March 11, 2023

Job Description:

Retentions Specialist

Location: Orem, UT (in-Office)

Shift: Full-time (40 hours)

Compensation: $40,000 plus commission and incentives. Average On Target Earnings between $65,000-$85,000 annually.

Benefits:

(With full-time position only) Paid time off, Holiday Pay, Health, Dental, Vision, Life and Accident, Life Insurance, HSA Savings Account, and Pet Insurance
Free Lunch Fridays
Full stocked breakroom with snack, drinks, and cereal bar
Swag Prizes
Team Incentives

Blue Raven Solar:

Blue Raven Solar is an exciting, fast-paced company, and was recently awarded the Employee's Choice Award in Glassdoor's Annual "Best Place to Work" list in the US Large Companies category, ranking 20th overall out of 1.3 million. We are also ranked as a top workplace in Utah from The Salt Lake Tribune. Blue Raven is #1 nationwide in customer satisfaction by SolarReviews.com and Utah's 2018 Best of State winner for Solar Technology. As a top 10 solar installer in the US, we are growing and constantly looking for energetic and innovated team members to take us to the next level. We have grown from 3 to over 1,400 team members in less than 8 years. If you want to contribute to our amazing culture, enjoy an excellent work-life balance along with great benefits, then come join a great cause while making great pay!

Position Summary:

The Customer Advocacy Specialist, also known as the Retention Sales Representative, is responsible for improving throughput by educating customers on the benefits of solar and resolving their concerns. In addition to retaining customers and collecting termination fees, the Retentions Specialist will also do proactive outreach to prevent cancellations from our high-risk customers. The Retentions Team is responsible for surfacing thematic issues to drive improvement throughout the organization.

Essential Duties:

Answer questions and resolve concerns regarding solar design, installation, and financing
Make and receive calls with customers regarding cancellation (90% outbound)
Create and send termination fee invoices
Process termination fee payments over the phone
Stay up to date on industry news and trends to anticipate potential impact to customer base

Minimum Qualifications:

Exceptional verbal and written communication
De-escalation knowledge and tactics preferred
Persuasive sales skills
Creative problem solving
Efficient and organized
1+ years sales or customer service experience preferred
High School Diploma or GED required%15658409% %%customer%%

Keywords: Blue Raven Solar, Provo , Retention Sales Representative, Sales , Provo, Utah