Senior Services Renewal Representative V - (Remote US)

Company: Oracle
Location: Salt Lake City
Posted on: April 30, 2024

Job Description:

Job Description

This Customer Success Services (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

Senior Renewal Sales Representative V will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory.

Sales Reps ensure that all renewals are completed prior to expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure.

Not limited to, but preferred US locations:

California: Pleasanton,Redwood City, Rocklin, San Francisco

Texas: San Antonio, Houston

Career Level - IC5

Responsibilities

Manages contract renewal process for a defined territory

Retains customers and grows contracts by Upselling

Educates customers on e-business practices and any associated contractual implications;

Ensures timely support renewals for assigned territory (from existing small/medium-sized to large to strategic customers);

Provides management with performance feedback;

First-line management contact for customer escalations;

Serves as a resource to other organizations for process and policy questions;

Troubleshoots problems and escalates as necessary;

Assists in key indicator reporting and trend analysis;

Ensures customer awareness and understanding of the applicable elements of the CSS Support portfolio;

Manages exceptions for customers with issues that may delay or inhibit renewals;

Qualifications:

10+ years experience in account management or related areas, services sales

Excellent communication and contract negotiation skills with a customer service focus

Consultative sales

Can exercise judgment, initiative, and discretion when providing solutions to customers

Strong analytical skills

SLED or Federal experience, a plus

Excellent research and problem-solving skills

Effectively manages time and priorities to meet service requirements

Able to apply knowledge and make decisions with minimal direction from management

Projects a positive, professional image

Takes initiative; and uses all available resources

Demonstrates ability to meet deadlines

Demonstrates ability to suggest and implement continual improvements

Demonstrates ability to work in collaboration with others to achieve goals

Proficient in Excel

Location: This is a remote role and you can be based anywhere in the US with domestic travel up to 25% as needed.

Ideal locations are:

San Antonio, TX

Houston, TX

San Francisco, CA

Pleasanton, CA

Redwood Shores, CA

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.88 to $60.63 per hour; from $78,800 to $126,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Keywords: Oracle, Provo , Senior Services Renewal Representative V - (Remote US), Sales , Salt Lake City, Utah