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Temporary Customer Service / Call Center / Records Retrieval Agent *

Company: Cotiviti, Inc.
Location: Draper
Posted on: June 13, 2019

Job Description:

Cotiviti (formerly Verscend) drives better healthcare outcomes through data analytics. Our payment accuracy, revenue integrity, risk assessment and stratification, and quality improvement solutions help organizations utilize their data so they can efficiently and cost-effectively succeed in the new era of healthcare. Learn more at www.Cotiviti.com.

Cotiviti is an Equal Opportunity Employer.

**Hiring in our Draper, Utah office. Wage is $14.75. Temporary Full-time position.**

Responsibilities:
The Records Retrieval Agent represents the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers

* Contact provider offices to request copies of medical records, focusing on tier one work allocations (locations retaining 1-5 records, requests aging 0-11 days, or those needing Data Quality Assurance work)

* Identify and coordinate the method for record retrieval with provider offices

* Maintain professional and frequent contact with provider offices throughout the record retrieval process

* Provide accurate and timely updates on the record retrieval status to Cotiviti clients

* Complete all responsibilities as outlined on annual Performance Plan.

* Complete all special projects and other duties as assigned.

* Must be able to perform duties with or without reasonable accommodation.

Requirements:

* High school diploma with previous call center sales or collections experience preferred

* Ability to communicate clearly through verbal and written communication, using proper spelling and grammar

* Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures

* Must be able to work well in a team environment

* Demonstrated understanding of HIPAA regulations preferred

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.

Keywords: Cotiviti, Inc., Provo , Temporary Customer Service / Call Center / Records Retrieval Agent *, Sales , Draper, Utah

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