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Senior Success Consultant - Education

Company: Qualtrics
Location: Provo
Posted on: April 4, 2021

Job Description:

Provo, Utah, United States Category Customer Success The Qualtrics XM Platform--- is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without. Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career. We believe every interaction is an opportunity. Are we yours? The Challenge The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group and have a huge impact on client retention and expansion. We have impressive members on this team, and are always looking for more amazing talent! Qualtrics is seeking a full-time Senior Success Consultant who can ensure our clients are lifetime Qualtrics champions. If you have a Bachelor's degree, have 4-6 years of working in a client-facing environment--ideally with education customers, love to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you've been dreaming about. What Success Looks Like in the Role You will know you are doing a phenomenal job when your clients renew and expand their usage of Qualtrics. You have outstanding interpersonal skills to juggle multiple priorities and are an excellent communicator who empathizes with the audience. You are inventive in the face of challenges, and refuse to give up until our clients succeed. A Day in the Life

  • Drive Client Success in the K12 and University Segments
  • Develop relationships with influential users in a client organization and convert them into Qualtrics champions
  • Manage a portfolio of K12 or University client accounts (25-50) and consult clients in their journey to increase adoption of Qualtrics
  • Understand clients challenges and industry trends and consult on how Qualtrics can help them achieve their objectives
  • Implement standard methodologies in academic experience across a variety of use cases
  • Establish success plans that clarify client goals and enable them to measure their progress
  • Prepare content that educates users on how to fully utilize the platform
  • Collaborate cross-functionally
  • Advocate for the needs of clients to leaders in different departments
  • Bring up critical client concerns internally and mobilize resources to resolve issues
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater happiness and dedication among our clients
  • Monitor Client Health Metrics
  • Monitor product engagement and intervene as early as possible when risks arise
  • Conduct regular client reviews to celebrate positive outcomes and see opportunities for growth
  • Motivate our clients to carry their love of Qualtrics to other organizations What Differentiates Us from Other Companies
    • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
    • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
    • We take pride in our office's design aiming at fostering creativity from our rooftop views to an open and collaborative work space
    • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
    • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
    • We believe in sharing Qualtrics success which is part of the compensation for all employees Get tailored job recommendations based on your interests. Location Provo, Utah, United States Category Customer Success Location Provo, Utah, United States Category Customer Success Location Provo, Utah, United States Category Customer Success Location Remote Category Professional Services The Challenge Provide post-sale consulting and advisory support to customers to help stand up best-in-class Customer Experience Programs. This includes services like - CX Maturity Assessment, Customer Product Specialists come from top universities, study science fields or have a research background, and have a track record of success while taking on new challenges. Product Specialists work with all Company Description At Qualtrics, our mission is to close experience gaps-the costly differences between what customers and employees expect, and what they're receiving. 9,000+ organisations worldwide Location Provo, Utah, United States Category Customer Success The Challenge The Customer Success team drives usage, adoption, and maturity of Experience Management programs. We help our customers transform into experience organizations and aim to progressively i Location Sydney, New South Wales, Australia Category Business Operations The Challenge We're looking for an experienced APAC Field and ABM Marketing Manager who has exceptional experience in running an APAC-wide field marketing function and experience with establishing ABM

Keywords: Qualtrics, Provo , Senior Success Consultant - Education, Professions , Provo, Utah

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